Customer Support/Call Center Executive

Job Description

Title: Customer Support/Call Center Executive

Company Name: Platinum Overseas

Vacancy: 20

Age: 20 to 32 years

Location: Dhaka (Kakrail)

Salary: Negotiable

Experience:
∎ 1 to 5 years
∎ The applicants should have experience in the following business area(s):BPO/ Data Entry Firm, Embassies/Foreign Consulate, Consulting Firms, Travel Agent, Immigration and Education Consultancy Service, Manpower Recruitment, Overseas Companies, Call Center, Immigration/Visa Processing, Web Media/Blog

Published: 11 Apr 2025

Education:
∎ HSC, Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 20 to 32 years

Responsibilities & Context:
∎ Answering incoming calls from customers and ensuring instant customer satisfaction
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization
∎ Answering incoming calls from customers and ensuring instant customer satisfaction
∎ Respond to customer inquiries
∎ Receiving customer complaints and inputting those in the system for necessary measures and providing them information about the resolution of the same
∎ Troubleshoot/ helping to resolve customer service problems
∎ Provide general information
∎ Maintaining a high standard of call quality as per the requirement of the organization

Skills & Expertise:

Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Kakrail)

Job Highlights:
∎ Who have experience in manpower agency / travel agency / consultancy agency he/she will get preference.
∎ Who have experience in manpower agency / travel agency / consultancy agency he/she will get preference.

Read Before Apply:

• Who have experience in manpower agency / travel agency / consultancy agency he/she will get preference.