Customer Service Executive
Job Description
Title: Customer Service Executive
Company Name: Apon Wellbeing Ltd.
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing
Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Relationship Management (CRM)
∎ The applicants should have experience in the following business area(s):
Call Center
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Work as a bridge between the Apon customers and the Management through in-bound and out-bound calls.
∎ Responsibility # 1: Act as the main customer contact points at Apon HQ
∎ Receive the in-bound calls and satisfy customers with the appropriate information about Apon products and services.
∎ Keep the related data by filling up the given format and report daily-weekly and monthly basis to the management.
∎ Deliver the assigned service or perform the telemarketing campaigns.
∎ Handle the customer complains or coordinate with the relevant department to do so.
∎ Responsibility #2: Continuously perform the research and prototype works
∎ Collect the data over the phone and/or in-person in collaboration with Data team.
∎ Analyze the collected data and report to the management.
∎ Perform other research and prototype works as per the plan of the company.
∎ Support the operations and marketing team by feeding the customer knowledge gained.
∎ Do the simple designs by using any graphic design software and/or edit the existing designs and post to social media.
Additional Requirements:
∎ Age 20 to 35 years
∎ Both males and females are allowed to apply
∎ We want someone who:
∎ Is flexible, self-motivated, and loves to grow with the team. This role requires a learning mindset to cope up with a rapidly growing team. We don't expect that you'll know everything on day one, but we do expect that you know how
∎ to quickly learn and adapt to the expectations and reality from best practices.
∎ Is willing to take the challenge. We believe that in start-up taking challenges from the day one will help to cope with the environment and deliver the outputs.
∎ Has that much patience and wisdom to serve the low profile customers and respectfully fulfil their demands.
∎ Has good command in Bengali and English. Without good command in written and communicating in English will fall the incumbent in serious problem to deal with our customers and report to us.
∎ Deeply believes in our mission. You have to deeply care about something to really be able to give your 150%. We, therefore, ask that you don't apply if you don't feel a fire in your belly after reading our mission statement: "Inclusive Well-being for Maker's".
∎ Is not afraid to challenge conventional wisdom: At Apon, we know how to differentiate opinions from facts. But you need to challenge our thinking further, backing your assertions with numbers. You need to show us with proof where we are going wrong and back up our claims for what we are doing right.
Salary:
∎ Tk. 15 - 18 (Monthly)
∎ As per company policy.
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 26 Sep 2020
Company Information:
∎ 27 Aug 2020
∎ Apon Wellbeing Ltd.
∎ Address : B H Plaza, Ka 50/2, Level 5, Shahid Abdul Aziz Sarak, Pragati Sharani, Dhaka 1229.
∎ Web : http://www.apon-wellbeing.com/
∎ Business : APON is a grocery store chain for low-income workers in Bangladesh and Asia. Apon operates discount shops inside large factories and provides upto 10% discount on all products (we sell more than 2000 items from 50+brands) to the workers. Beside discount, Apon also provides advance salary facility (credit purchase facility) and point-based loyalty benefit to the workers. Currently, Apon has a team of 40 people, runs 13 outlets (will be expanded to 50 in 2020) and serves more than 25,000 customers (will be reaching 100,000 during 2020).shop through highly integrated software with factory and suppliers and other stakeholders.
Category: Customer Support/Call Centre
Deadline Expired on 26th Sep 2020
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