Job Description
Title: Online Sales Executive
Company Name: Colourrose
Vacancy: 1
Age: at least 23 years
Location: Dhaka (Dakshinkhan)
Salary: Tk. 11000 - 15000 (Monthly)
Experience:
∎ At least 1 year
Published: 30 Dec 2024
Requirements:
Additional Requirements:
∎ Age at least 23 years
Responsibilities & Context:
∎ 1. Customer Interaction
∎ Responding to customer inquiries via email, chat, social media, or web forms.
∎ Addressing complaints, concerns, and questions promptly and professionally.
∎ Providing accurate information about products, services, and company policies.
∎ 2. Problem Solving
∎ Resolving issues related to orders, accounts, billing, and technical support.
∎ Troubleshooting and providing step-by-step solutions for customer issues.
∎ Escalating complex issues to appropriate departments or supervisors.
∎ 3. Order Management
∎ Assisting with order placement, tracking, cancellations, and refunds.
∎ Ensuring timely updates on order status and delivery timelines.
∎ 4. Feedback and Reporting
∎ Collecting customer feedback to improve products and services.
∎ Documenting and maintaining records of interactions and resolutions.
∎ Generating reports on recurring customer issues or service improvements.
∎ 5. Knowledge and Training
∎ Staying updated on company products, services, and promotions.
∎ Participating in training sessions to enhance customer service skills.
∎ 6. Team Collaboration
∎ Working closely with other departments, such as sales and technical support, to resolve customer concerns.
∎ Sharing insights and feedback to help improve team efficiency.
∎ 7. Technical and Multitasking Skills
∎ Navigating customer service software and tools efficiently.
∎ Handling multiple chats or inquiries simultaneously while maintaining quality responses.
∎ The ultimate goal is to enhance the customer experience, foster loyalty, and maintain a positive brand reputation.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work from home, Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Dakshinkhan)
Company Information:
∎ Colourrose
∎ 89/1 Holan (Auto stand), Dakshinkhan, Dhaka-1230.
∎ https://colourrose.shop
Address::
∎ 89/1 Holan (Auto stand), Dakshinkhan, Dhaka-1230.
∎ https://colourrose.shop
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 10 Jan 2025
Category: Customer Support/Call Centre
