Job Description
Title: Executive/ Sr. Executive, Customer Relationship Department
Company Name: Oriental Group
Vacancy: --
Location: Dhaka
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Real Estate, Group of Companies, Plastic/ Polymer Industry, Developer, Power, E-commerce
∎ Freshers are also encouraged to apply.
Published: 26 Dec 2024
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ Oriental group commenced modestly in 1982 in Real Estate business and with prudent entrepreneurship. At present, the group has several number of concerns owned private limited companies and entrepreneurs with a substantial turnover. We are looking for hiring some experienced or fresher Executive/ Sr. Executive for our Customer Relationship Department. In this position, the candidate will be involved in developing good relationship with our existing and potential customers by collaborating with sales team, factories and management to achieve company's long term goals.Possessing excellent customer service knowledge to enhance customer support and resolving customer queries and complaints quickly and efficiently. Collect information on customers demanding products/ Stock out products and also communicate with factory to restock products quickly. Monitor schedule from MIS to the factory. Inform sales representatives and customers in advance about when a product will be ready. Notify everyone involved if a product isn't ready according to the schedule, at least two days in advance. Inform sales representatives/dealers/customers directly about the amount owed by a customer and how much payment is required in advance. Monitor the delivery schedule for products outside Dhaka and inform sales representatives/dealers/customers about which orders' products will be delivered. Quickly address any issues identified in delivered products. Call clients after product delivery to ensure they have received the product correctly. Maintain after sales service. Communication with all customers regarding other items related to interior design. Maintain product availability report by coordinating with factories and provide proper information to sales team to increase sales. Monitor customer's Complain/Problems/ Return/ Exchange issues and provide reports to management as per demand. Perform any other tasks assigned by the authority as and when required.
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Read Before Apply: Candidates can also apply through sending mail to [email protected] with appropriate subject line.
Candidates are suggested to write "Executive/ Sr. Executive, Customer Relationship Department" in the subject line.
Non-smokers are highly encouraged to apply.
Company Information:
∎ Oriental Group
Application Deadline: 25 Jan 2025
Category: Customer Support/Call Centre
