Customer Service Associates- CSA (Contractual)
Job Description
Title: Customer Service Associates- CSA (Contractual)
Company Name: BYSL Global Technology Group
Vacancy: --
Location: Anywhere in Bangladesh
Minimum Salary: Negotiable
Experience:
∎ At least 1 year
Published: 12 Feb 2024
Requirements:
Additional Requirements:
∎ Minimum one-year job experience in call center or relevant field
∎ Excellent communication skills
∎ Good English and computer skills are required
∎ Ability to work under pressure and handle multiple clients
∎ Willingness to work on Fridays and other government holidays or extra hours when required
∎ Minimum one-year job experience in call center or relevant field
∎ Excellent communication skills
∎ Good English and computer skills are required
∎ Ability to work under pressure and handle multiple clients
∎ Willingness to work on Fridays and other government holidays or extra hours when required
Responsibilities & Context:
∎ Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
∎ Handle online sales and follow up until delivery
∎ Provide accurate, valid and complete information using the right tools
∎ Handle customer complaints, provide appropriate solutions to build long-term customer relationships
∎ Refer unresolved customer grievances to designated persons using internal system for further investigation
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner
∎ Other related tasks assigned by the management
∎ Report time to time to concerned person for complicated issues
∎ To provide the highest level of quality service to the customers with a positive attitude within the defined SOPs of the company. Customer Service Associates who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.
∎ Responsibilities:
∎ Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
∎ Handle online sales and follow up until delivery
∎ Provide accurate, valid and complete information using the right tools
∎ Handle customer complaints, provide appropriate solutions to build long-term customer relationships
∎ Refer unresolved customer grievances to designated persons using internal system for further investigation
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner
∎ Other related tasks assigned by the management
∎ Report time to time to concerned person for complicated issues
Employment Status: Contractual
Job Location: Anywhere in Bangladesh
Read Before Apply:
Please read the requirements carefully before you apply. Mention the name of the position you are applying for in the subject line
Apply Procedure:
Email your CV:
∎ Send your CV to the given email [email protected]
Company Information:
∎ BYSL Global Technology Group
Application Deadline: 12 Mar 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 12th Mar 2024
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