Customer Service Associates- CSA (Contractual)

Job Description

Title: Customer Service Associates- CSA (Contractual)

Company Name: BYSL Global Technology Group

Vacancy: --

Location: Anywhere in Bangladesh

Minimum Salary: Negotiable

Experience:
∎ At least 1 year

Published: 12 Feb 2024

Requirements:

Additional Requirements:
∎ Minimum one-year job experience in call center or relevant field
∎ Excellent communication skills
∎ Good English and computer skills are required
∎ Ability to work under pressure and handle multiple clients
∎ Willingness to work on Fridays and other government holidays or extra hours when required
∎ Minimum one-year job experience in call center or relevant field
∎ Excellent communication skills
∎ Good English and computer skills are required
∎ Ability to work under pressure and handle multiple clients
∎ Willingness to work on Fridays and other government holidays or extra hours when required

Responsibilities & Context:
∎ Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
∎ Handle online sales and follow up until delivery
∎ Provide accurate, valid and complete information using the right tools
∎ Handle customer complaints, provide appropriate solutions to build long-term customer relationships
∎ Refer unresolved customer grievances to designated persons using internal system for further investigation
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner
∎ Other related tasks assigned by the management
∎ Report time to time to concerned person for complicated issues
∎ To provide the highest level of quality service to the customers with a positive attitude within the defined SOPs of the company. Customer Service Associates who will be able to handle inbound-outbound calls, social media queries, and provide outstanding customer service with strong communication skill and proficiency in both English and Bangla languages.
∎ Responsibilities:
∎ Answer queries, complaints or requests from existing and potential customers through calls and social media in both Bengali and English languages
∎ Handle online sales and follow up until delivery
∎ Provide accurate, valid and complete information using the right tools
∎ Handle customer complaints, provide appropriate solutions to build long-term customer relationships
∎ Refer unresolved customer grievances to designated persons using internal system for further investigation
∎ Ensure customer satisfaction and an enjoyable experience in a professional manner
∎ Other related tasks assigned by the management
∎ Report time to time to concerned person for complicated issues

Employment Status: Contractual

Job Location: Anywhere in Bangladesh

Read Before Apply:

Please read the requirements carefully before you apply. Mention the name of the position you are applying for in the subject line