Customer Relationship Officer

Job Description

Title: Customer Relationship Officer

Company Name: A reputed group of company

Vacancy: 02

Age: at most 35 years

Location: Noakhali

Salary: Negotiable

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Group of Companies

Published: 25 May 2025

Education:
∎ Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing

Requirements:

Additional Requirements:
∎ Age at most 35 years
∎ Minimum of 1-2 years in customer service, client relations, or a similar role.
∎ Must be based in or willing to relocate to Noakhali.
∎ Excellent verbal and written communication skills.
∎ Customer-focused mindset with the ability to remain calm under pressure.
∎ Proficient in using CRM software and Microsoft Office Suite.
∎ Good understanding of the real estate market, land properties sales and marketing tactics

Responsibilities & Context:
∎ Respond to customer inquiries and provide assistance via phone, email, live chat, or in-person, ensuring exceptional service.
∎ Develop and maintain long-term relationships with key customers, enhancing customer retention and satisfaction.
∎ Handle and resolve customer complaints or concerns promptly and professionally, striving to turn negative experiences into positive ones.
∎ Gather customer feedback through surveys, interviews, and conversations to help improve products, services, and customer experience.
∎ Stay up to date with the company’s products/services to effectively answer customer questions and promote features/benefits.
∎ Identify opportunities to cross-sell or upsell additional products and services based on customer needs.
∎ Maintain detailed records of customer interactions, including feedback, complaints, and transactions, within the CRM system.
∎ Prepare regular reports on customer satisfaction, common issues, and potential areas for service improvement.
∎ Work closely with other departments (e.g., Sales, Marketing, Product Development) to ensure customer needs are met efficiently.
∎ Identify trends in customer behavior and provide insights to improve the customer experience and increase customer loyalty.
∎ The Customer Relationship Officer is responsible for maintaining and enhancing relationships with existing and potential customers. The role involves understanding customer needs, resolving concerns, promoting the company’s products/services, and ensuring a positive customer experience. The Customer Relationship Officer plays a key role in fostering customer loyalty and satisfaction through effective communication, problem-solving, and personalized service.
∎ Respond to customer inquiries and provide assistance via phone, email, live chat, or in-person, ensuring exceptional service.
∎ Develop and maintain long-term relationships with key customers, enhancing customer retention and satisfaction.
∎ Handle and resolve customer complaints or concerns promptly and professionally, striving to turn negative experiences into positive ones.
∎ Gather customer feedback through surveys, interviews, and conversations to help improve products, services, and customer experience.
∎ Stay up to date with the company’s products/services to effectively answer customer questions and promote features/benefits.
∎ Identify opportunities to cross-sell or upsell additional products and services based on customer needs.
∎ Maintain detailed records of customer interactions, including feedback, complaints, and transactions, within the CRM system.
∎ Prepare regular reports on customer satisfaction, common issues, and potential areas for service improvement.
∎ Work closely with other departments (e.g., Sales, Marketing, Product Development) to ensure customer needs are met efficiently.
∎ Identify trends in customer behavior and provide insights to improve the customer experience and increase customer loyalty.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Noakhali

Company Information:
∎ A reputed group of company

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 24 Jun 2025

Category: Marketing/Sales