Customer Relations Specialist (Call and Social Media)

Job Description

Title: Customer Relations Specialist (Call and Social Media)

Company Name: American Wellness Center (Dhaka Office)

Vacancy: 3

Age: At most 40 years

Job Location: Dhaka (Dhanmondi 32, Sukrabad)

Salary: Tk. 10000 - 14000 (Monthly)

Experience:

Published: 2025-10-01

Application Deadline: 2025-10-31

Education:

Requirements:

Skills Required: Call Center,Social Media Moderator

Additional Requirements:

• Age At most 40 years

Experience: Minimum 6 months in a Call Center / Customer Support / Receptionist Role

Proper pronunciation in Bengali.

Customer Friendly Voice

Good knowledge of MS Excel, Google Docs and Google Spreadsheets

Excellent communication and interpersonal skills, and organizational skills

Cool-temper and ablility to handle negative behavior from client with positive attitude.

Outstanding negotiation skills with the ability to resolve issues and address complaints.

Must be able to multi-task and work under pressure when needed

Excellent interpersonal, written, and oral communication skills.

• Answer inbound from customers/patients who want to know about our services with professional tone & attitude

• Prepare patient appointments and maintain appointment schedule

• Make outbound calls to coordinate patient appointent schedules and for conducting surveys

• Manage and resolve customer complaints, escalate to management when necessary

• Keep records of calls and note useful information.

• Moderate company social media profiles and groups by managing comments, messages, etc.

• Protect brand reputation and escalate concerns in a timely manner and coordinates decision making from leaders

• Collect, analyze, and present data and insights to leadership on all of our social media and customer service platforms

• Coordinate with other customer relations specialists on the team for effective output

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2