Job Description
Title: Customer Experience Specialist
Company Name: 1000FIX Services Ltd.
Vacancy: 1
Age: 22 to 32 years
Location: Dhaka
Salary: Tk. 25000 - 40000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Electronic Equipment/Home Appliances, Call Center
Published: 24 Feb 2024
Education:
∎ Bachelor of Science (BSc), Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 22 to 32 years
∎ Verbal and written communication skills.Professional personal presentation.Customer service orientation.Information management.Organization and planning.Attention to detail.Initiative.Reliability.Stress tolerance.
Responsibilities & Context:
∎ - Quality assurance of contact center calls, emails, chat -all kind of voice & non-voice communication.- Quality assurance of service centre in terms of behavior, infra, atmosphere, process adherence, ERP or relevant software input etc.- Develop SOP to organize service process and policy.- Monitor all service centre attendance and others activity through IP Camera and IP phone call records.- Contributing to internal and external communications if any product’s TAT time exceeds more than 10days.- Coaching and development of new and existing staff, transforming communications and the way they work.- Monitor the training calendar. Also monitor the effectiveness of the training.- Be heavily involved in the complaints management system and inform immediately to the top management if any type of discrepancy found from the members.- Survey the service centres to check adherence of service policies and procedures.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Performance bonus, Profit share, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Regular training and certification facility.
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ 1000FIX Services Ltd.
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Address::
∎ 586/1, Begum Rokeya Soroni, West Shawrapara, Mirpur, Dhaka 1216
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Mar 2024
Category: IT/Telecommunication
