Customer Care Officer / Pre- Counsellor

Job Description

Title: Customer Care Officer / Pre- Counsellor

Company Name: EDUCATION CONNECT

Vacancy: 1

Age: Na

Job Location: Chattogram

Salary: Negotiable

Experience:

• At most 1 year
• The applicants should have experience in the following business area(s): University, College

• Bachelor/Honors
• Masters

• 4 Years of Honors/ master’s from any discipline and any University 

• At most 1 year
• The applicants should have experience in the following business area(s): University, College

• 0-1 year of experience in relevant field.

• Proven experience in customer service, preferably in the education sector.

• Strong leadership, communication, and problem-solving skills.

• Ability to work under pressure and handle multiple tasks efficiently.

• A passion for helping students achieve their goals.

• Proficiency in English.

• Strong organizational and time-management skills.

About Us

Education Connect is a leading education consultancy dedicated to guiding students toward achieving their academic dreams. With offices across multiple locations, we're expanding our dynamic team.

Responsibilities:

• Provide accurate information about services and programs.
• Collect and record details of potential students.
• Understand client needs and explain basic processes.
• Schedule appointments for counsellors.
• Maintain inquiry records and update CRM/database.
• Follow up with leads through calls or emails.
• Prepare and share inquiry reports with counsellors/management.
• Assist in formalities and initial paperwork.
• Build positive client relationships.

• Competitive salary and performance incentives.

• A supportive work environment with opportunities for professional growth.

• The chance to make a real impact on students` lives.