Customer Care Officer (Call Center)

Job Description

Title: Customer Care Officer (Call Center)

Company Name: Rangpur Community Medical College Hospital

Vacancy: --

Age: 22 to 32 years

Job Location: Rangpur

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies, Diagnostic Centre

• Bachelor/Honors
• Training/Trade Course:

• At least 2 years
• The applicants should have experience in the following business area(s): Hospital, Group of Companies, Diagnostic Centre

• Age 22 to 32 years

• Candidates have minimum 2 years practical experience in Call Center Operations.

• Additional Training: Completed courses or certifications in Call Center Operations or Customer Care Management will be highly valued.

Rangpur Community Medical College & Hospital is one of the largest and world class Health Institutions in Bangladesh. The hospital will recruit some professionals in the call center willing to communicate with patients/Customer.

• Manage large volumes of inbound and outbound calls professionally.

• Address customer queries, provide accurate information, and resolve issues efficiently.

• Maintain a high level of professionalism, empathy, and customer satisfaction.

• Keep detailed records of customer interactions and follow up where necessary.

• This is a full-time position that has to work with patients/Customers.

• Provide the best services to the patients and the attendant of the patients.

• Should be experienced in working in the call center. Preference will be given who has experience working in the hospital.

• The candidate has to handle inbound and outbound call Call the patients for an appointment Call the patients to remind them of the follow-up call

• Conduct survey via telephone Answer the queries of the patients.

• Any other job assigned by supervisor/top management

Yearly Increment and Festival Bonuses