Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Time Research and innovation

Vacancy: Not specific

Job Location: Dhaka (Dhanmondi, Kalabagan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor/ diploma or equivalent

Job Responsibilities:
∎ Serve as the primary point of contact for customer inquiries, addressing questions, concerns, and feedback via various communication channels.
∎ Provide accurate information about our research, software solutions, services, and initiatives.
∎ Assist customers in navigating our platforms and resolving any technical issues they may encounter.
∎ Collaborate with cross-functional teams to ensure prompt and effective issue resolution.
∎ Maintain detailed and organized records of customer interactions and transactions.

Additional Requirements:
∎ Age at least 22 years
∎ Excellent communication skills, both written and verbal, in English.
∎ Proficiency in using customer service software and tools
∎ Previous experience in customer service, call center, preferably in a technology or
∎ research-based organization, is advantageous
∎ Collaborative team player with a positive attitude.

Salary: Negotiable

Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly

Job Source: Online Job Posting.

Application Deadline: 3 Oct 2023

Company Information:
∎ 5 Sep 2023
∎ Time Research and innovation
∎ Address : 6A Sultana Tower, Kolabagan, Dhanmondi, Dhaka-1205
∎ Business : Time research & innovation begins its journey to ensure a sustainable future for business and the community. We are a research and software development organisation with sites across the United Kingdom and Bangladesh. We`ve begun research in behavioural computer science, technology, health informatics, education, and community.

Our priority is to help businesses prepare and sustain the fifth industrial revolution. The future of the current digital age is to prioritise data-driven technology. Therefore, we will assess each company with our research for them to be ready and gradually transform them toward data-driven decision-making. We know it is not easy for some businesses and their employees to accept changes; therefore, we will create a pathway by replicating the existing system and not bringing many variations. Nevertheless, work closely with them to understand the significance and prepare them.

Category: Customer Support/Call Centre



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