Contact Center Executive (Trainee Assistant Officer)

Job Description

Title: Contact Center Executive (Trainee Assistant Officer)

Company Name: Eastern Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation with a minimum CGPA of 3.00 out of 4.00

Job Responsibilities:
∎ Handle Customer queries and complaints meeting the service level standard
∎ Ensure first contact resolution in every possible cases
∎ Effectively follow up and escalate the queries and complaints where necessary

Additional Requirements:
∎ Prior experience in call/ contact center environment is preferable, freshers are also encouraged to apply
∎ Excellent verbal and written communication skills in English & Bangla
∎ Adequate computer literacy to work in online software modules & office packages
∎ Willing to work in any working-shifts (24X7)

Salary:
∎ Competitive Salary, Incentives and benefits packages

Compensation & Other Benefits:
∎ Career progression opportunity based on performance
∎ Festival Bonuses/ Medical Facilities/ Other benefits

Application Deadline: December 2, 2019

Company Information:
∎ Eastern Bank Limited

Category: Bank/Non-Bank Fin. Institution

Read Before Apply: Apply Online