Contact Center Executive (Trainee Assistant Officer)

Job Description

Title: Contact Center Executive (Trainee Assistant Officer)

Company Name: Eastern Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation with a minimum CGPA of 3.00 out of 4.00

Job Responsibilities:
∎ Handle Customer queries and complaints meeting the service level standard
∎ Ensure first contact resolution in every possible cases
∎ Effectively follow up and escalate the queries and complaints where necessary

Additional Requirements:
∎ Prior experience in call/ contact center environment is preferable, freshers are also encouraged to apply
∎ Excellent verbal and written communication skills in English & Bangla
∎ Adequate computer literacy to work in online software modules & office packages
∎ Willing to work in any working-shifts (24X7)

Salary:
∎ Competitive Salary, Incentives and benefits packages

Compensation & Other Benefits:
∎ Career progression opportunity based on performance
∎ Festival Bonuses/ Medical Facilities/ Other benefits

Application Deadline: September 10, 2019

Company Information:
∎ Eastern Bank Limited
∎ Address : 100 Gulshan Avenue, Dhaka-1212
∎ Web : www.ebl.com.bd
∎ Business : Eastern Bank Limited is the `Employer of Choice`. We are recognized for combining the wide range of products, fully online and modernized technological solutions and service excellence.
EBL is the first local bank in Bangladesh rated by Moody`s with rating Ba3 at par with Bangladesh.
EBL wins the Asian Banker `Best Retail Bank in Bangladesh` award for five consecutive years and also recognized by the FC as the `Best Partner for Working Capital Systemic Solution`. EBL is also the winner of Asia`s Best Employer Brand Award at World HR Congress in Singapore.

Category: Bank/Non-Bank Fin. Institution

Read Before Apply: Apply Online