Contact Center Executive (Trainee Assistant Officer)

Job Description

Title: Contact Center Executive (Trainee Assistant Officer)

Company Name: Eastern Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Graduation with a minimum CGPA of 3.00 out of 4.00

Job Responsibilities:
∎ Handle Customer queries and complaints meeting the service level standard
∎ Ensure first contact resolution in every possible cases
∎ Effectively follow up and escalate the queries and complaints where necessary

Additional Requirements:
∎ Minimum six (06) months of experience in similar position
∎ Excellent verbal and written communication skills in English & Bangla
∎ Adequate computer literacy to work in online software modules & office packages
∎ Willing to work in any working-shifts (24X7)

Salary:
∎ Competitive Salary, Incentives and benefits packages

Compensation & Other Benefits:
∎ Career progression opportunity based on performance
∎ Festival Bonuses/ Medical Facilities/ Other benefits

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 24 Apr 2021

Company Information:
∎ 12 Apr 2021
∎ Eastern Bank Limited

Category: Bank/Non-Bank Fin. Institution

: Apply Online

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