Contact Center Executive

Job Description

Title: Contact Center Executive

Company Name: Eastern Bank Limited

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Graduation with a minimum CGPA of 3.00 out of 4.00.

Job Responsibilities:
∎ Handling customer queries and complaints meeting the service level standard.
∎ Ensuring first contact resolution in every possible cases.
∎ Effectively following up and escalating the queries and complaints where necessary.

Additional Requirements:
∎ Minimum six (06) months of experience in similar position will add value.
∎ Excellent verbal and written communication skills in English & Bangla.
∎ Adequate computer literacy to work in online software modules & MS Office packages.
∎ Willing to work in any working-shifts (24X7)

Compensation & Other Benefits:
∎ Competitive salary, attractive incentives & benefits packages
∎ Other admissible benefits as per EBL policy.
∎ Will be eligible to sit for Written Exam for EBL Permanent position after 2 years based on their performance.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Feb 2022

Company Information:
∎ 10 Feb 2022
∎ Eastern Bank Limited
∎ Address : 100 Gulshan Avenue, Dhaka-1212
∎ Web : www.ebl.com.bd
∎ Business : Eastern Bank Limited is the `Employer of Choice`. We are recognized for combining the wide range of products, fully online and modernized technological solutions and service excellence.
EBL is the first local bank in Bangladesh rated by Moody`s with rating Ba3 at par with Bangladesh.
EBL wins the Asian Banker `Best Retail Bank in Bangladesh` award for five consecutive years and also recognized by the FC as the `Best Partner for Working Capital Systemic Solution`. EBL is also the winner of Asia`s Best Employer Brand Award at World HR Congress in Singapore.

Category: Bank/Non-Bank Fin. Institution