Contact Center Executive
Job Description
Title: Contact Center Executive
Company Name: Community Bank Bangladesh Ltd.
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Minimum Bachelor's in Business/Economics/Banking/English or relevant subjects from reputed University. No Third Division in academic records.
Experience Requirements:
∎ Na
Job Responsibilities:
∎ Attend Customers call and provide solution within the defined SLA
∎ Track service level calls waiting, abandonment and ensure further calls to those customers.
∎ Records customer's complains and forward to the respective department.
∎ Follow up customer's inquiry or problem is resolved from the concern desk.
Additional Requirements:
∎ Minimum 6 months working experience in any commercial Banks Contact Center.
∎ Smart, Team player, paired with agile mindset and can-do attitude.
∎ Excellent presentation & communication skills
∎ Excellent skills in MS Office
∎ Shift Duty
Salary: Negotiable
Application Deadline: July 2, 2019
Company Information:
∎ Community Bank Bangladesh Ltd.
Category: Bank/Non-Bank Fin. Institution
Read Before Apply: No hard copy of application will be accepted.
