Compliants Feedback Mechanism Coordinator
Job Description
Title: Compliants Feedback Mechanism Coordinator
Company Name: Norwegian Refugee Council, Bangladesh
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ Bachelor's Degree
Experience Requirements:
∎ At least 4 year(s)
Job Responsibilities:
∎ Coordinate the operationalization of NRC Bangladesh CFM system and develop/build upon existing Standard Operating Procedures (SOPs) for CFM within the country office
∎ Serve as primary contact for all CFM related issues within the office and with Head Office
∎ Lead M&E activities on CFM to include accountability to affected populations outcome indicator in all new project log frames and lead the monitoring and reporting of this indicator
∎ Support the CFM Officer to triage Hotline complaints received by NRC, transfer to relevant parts of NRC, and ensure that complaints are responded to in a timely manner by the Country Office, specifically in relation to confidential complaints mechanisms
∎ Manage data analysis and information presentation related to CFM during relevant Program Cycle Management entry points, including trend analysis reporting during trimester Program Review Meetings to ensure that feedback and complaints are taken into account in programme management decisions
∎ Work with HR and protection colleagues to ensure that NRC has in place procedures to ensure response to sensitive complaints received (Code of Conduct and SEA)
∎ Hold trainings, refresher sessions, new staff inductions, and ongoing support for program staff to ensure they have the capacity and skills to deal with complaints at the field level and spread awareness of the CFM
∎ Provide support for implementing downstream partners to ensure that they also have effective CFM in place
∎ Support programme staff in identifying and addressing all 'face to face' complaints and feedback related needs and formalising feedback loops within programmes.
Additional Requirements:
∎ At least 4 years of experience in an international NGO preferably in an emergency or post-conflict setting, beneficiary reception and/or counselling, CFM, or related field.
∎ Experience in handling sensitive feedback
∎ Ability to present data and convey information clearly and concisely and identifying trends
∎ Experience in facilitating the capacity building efforts of diverse colleagues, including local partner agencies.
∎ Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.
∎ Fluency in English (speaking, reading, writing), other languages are an asset
∎ Computer skills, including MS Office (Word, Excel)
Compensation & Other Benefits:
∎ Competitive salary and allowances as per NRC's salary scale, medical allowance, festival bonus, and annual leave, gratuity.
Application Deadline: 8 Mar 2021
Company Information:
∎ 23 Feb 2021
∎ Norwegian Refugee Council, Bangladesh
Category: NGO/Development
Source: bdjobs.com
Deadline Expired on 8th Mar 2021
Similar Jobs
Project Officer
Project Officer(GRiVET Project funded by GAC)
Innovation Investment Fund Assistant
Program Organizer
Admin & Logistics Officer
হাইজিন অফিসার (নারী) (কর্মী স্তর-৯)
Block Nurse
Gender Equality (GE) Specialist
Technical Officer - Skills and Opportunities for Youth Employment and Entrepreneurship (SOYEE)
Programme Associate - Communication, Conservation Education and Public Awareness (A3)
Senior Programme Officer, Water and Nature-based Solutions (P2)
Education Sector Co Lead (Re-Advertisement)
Gender Equality (GE) Specialist ( GRiVET project funded by GAC) )
Finance & Accounts Assistant
MEAL Manager - Health
MEAL Manager - Education and Resilience
Logistics Officer
Union Field Facilitator
Upazila Project Officer
Training Specialist-DRR
Project Officer (CGF), Bhasan Char, Community Based Protection, HCMP
শাখা ব্যবস্থাপক
শাখা হিসাব রক্ষক
MEAL Manager - Protection
Energy Advisor
Intern
Associate Director Programs
Deputy Manager, VTS (Sewing Training), Food Security Skills and Livelihood, Bhasan Char,HCMP
Technical Coordinator
Project Officer-Admin, Finance and Logistics, FSSL, Bhasan Char, HCMP
Community Mobilization Officer (Forestry)
Community Mobilization Officer (Livestock), RHL Project
Trade Instructor (Food & Beverage Production-Cooking)
Senior Project Officer- Monitor, Education, HCMP
Senior Project Officer (Teaching & Learning), Education, HCMP
Technical Assistant, Non Communicable Disease (NCD)
Senior Technical Officer-Agriculture Training, Food Security Skills and Livelihood, HCMP
Admin and Accounts Officer (RHL) project
Project Officer, Pre-vocational, FSSL, HCMP
Monitoring & Evaluation officer
Facebook Group