Communication with Community Officer

Job Description

Title: Communication with Community Officer

Company Name: Action Contre la Faim (ACF)

Vacancy: 01

Job Location: Cox's Bazar (Teknaf, Ukhia)

Employment Status: Contractual

Educational Requirements:
∎ Bachelors in Communication, Social Science or Development Studies.
∎ Skills Required: Computer skill, Effective organisational skills

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Government Liaison, NGO

Job Context:
∎ Contract Duration: 31 December 2022
∎ Start Date: ASAP
∎ With the supervision by Program Manager-Communication with Community, the "Communication with Community Officer" will be responsible for smooth operations of Action Against Hunger`s Information Hubs in Cox`s base. S/he will ensure high quality of program implementation in designated information centre. Close guidance and support will be provided by the Program Manager.
∎ This is a field level executive position in Action Against Hunger`s Cox`s Bazar base office and the incumbent will be expected to take responsibilities for leadership and management issues of communications to the wider senior team and externally.

Job Responsibilities:
∎ Operational: To ensure smooth and proper running of different components of Communication with Communities (CwC) program.
∎ Provide high quality of services at information centre.
∎ Greet, meet beneficiaries and explain the services they can avail in the information centre.
∎ Efficiently address and provide quick solutions to trouble-shoot and questions.
∎ Tag beneficiaries to specific discussion groups, upon their information requests.
∎ Organise regular group discussions in the information centres and facilitate discussions with different groups of beneficiaries.
∎ Organise outreach activities, when required, to ensure that information centres become a known and trustable point for information and feedback in the community.
∎ Ensure smooth operations of all information centres and full function of all components in the information centre.
∎ Identify opportunities to ensure engagement of population groups who are less accessible (eg. women, elderly groups).
∎ Refer beneficiaries to services of Action Against Hunger and other services by different agencies, as per need.
∎ Support high quality reporting, monitoring and documentation.
∎ Ensure proper record keeping, data entry into system.
∎ Follow up and cross check referral cases with communities, service facilities of Action Against Hunger.
∎ Ensure feedback mechanisms are fully functional in information centres.
∎ Take pro-active steps to address community feedback received with support from Action Against Hunger management.
∎ Promote two way and interactive communications in all information centres to create an enabling environment.
∎ Supervise the quality of services in the Information Centres.
∎ Ensure that hygiene and sanitation rules are respected in the information centres.
∎ Ensure of the adequate water supply in the information centres.
∎ Ensure that hand washing facilities/points are available and functioning well.
∎ Ensure crowd management, when needed, to deliver high quality of services.
∎ Ensure beneficiaries are welcomed and provided information services with respect.
∎ Communication and coordination
∎ Communicate and coordinate with other Action Against Hunger programs: Nutrition, Mental Health, WaSH and Food Security & Disaster Risk Reduction.
∎ Keep collaboration and coordination with other stakeholders who are also responding to the refugee crisis.
∎ Closely monitor the quality of services in the information centres and outreach activities.
∎ Support Senior Project Officer and CwC Manager during external visits (donors or partners) to information centres.
∎ Attend trainings and workshops, as per need.

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Hard working and ability to work under pressure
∎ Excellent verbal and written communication skills in both English and Bangla.
∎ Able to work in both Bangla and English (spoken and written).
∎ Able to speak and understand Chittagonian dialect.
∎ Creativity and initiative in identifying program opportunities and needs.
∎ Ability to act as an Action Against Hunger ambassador.
∎ Person with disability are encouraged to apply

Salary: Tk. 55000 (Monthly)

Compensation & Other Benefits:
∎ Festival Bonus: 1-month basic salary twice per year.
∎ Provident Fund: 7.5% of Basic Salary.
∎ Performance Bonus: Depending on performance.
∎ End of Contract Benefits: As per organization policy.
∎ Medical coverage: 80% hospitalization coverage medical expenses (max limit BDT 120,000 per year).
∎ Group Life insurance and Group Personal Accidental Insurance.
∎ 18 days of paid annual leave per year.
∎ 10 days of paid casual leave per year.
∎ Up to 01 month of paid sick leave per year.
∎ Up to 26 calendar week's maternity leave
∎ Paternity Leave, Compassionate Leave and Marriage Leave.
∎ Birth Allowance and Marriage Allowance.
∎ Mobile Allowance and Food Allowance.
∎ Free and unlimited access to the certifying e-learning platform Cross knowledge.
∎ Participation to external training costs upon eligibility of the request.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 13 Jan 2022

Company Information:
∎ 6 Jan 2022
∎ Action Contre la Faim (ACF)
∎ Address : Orin Tower, House # 23, Road # 113/A, Gulshan - 2, Dhaka 1212
∎ Web : www.actioncontrelafaim.org
∎ Business : Action Contre la Faim | Action Against Hunger is a humanitarian non-Governmental, non-political, neutral and non-profit international organization (INGO) that was established in France in 1979 to deliver aid in countries throughout the world. The aim of Action Against Hunger is to save lives by combating Hunger and Disasters that threaten the Lives of vulnerable Children, Women & Men. Since 2007, Action Against Hunger has been providing assistance to vulnerable populations in Bangladesh in the arena of Nutrition & Health, Mental Health & Care Practices (MHCP), Food Security & Livelihoods (FSL & DRR), and Water Sanitation & Hygiene (WaSH).

Category: NGO/Development

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