Clients Relationship Officer
Job Description
Title: Clients Relationship Officer
Company Name: Effervescent
Vacancy: 04
Job Location: Dhaka (Khilkhet)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: English typing, Fluent in speaking English, MS Office, Professional English Writing
Experience Requirements:
∎ At least 2 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Effervescent is an IT Enabled Service company. The main purpose of this company is working as a back office to support our USA clients by completing various tasks. MUST BE EXCELLENT IN ENGLISH (speaking, writing, reading and listening).
∎ ***NIGHT SHIFT ONLY***
Job Responsibilities:
∎ Job Summary:
∎ Performing a variety of tasks to provide support for our clients based in the USA. Taking accountability for entire process from receiving of work to resolution and closure which requires coordination of information among various departments and clients.
∎ Job Responsibilities:
∎ Maintain professional communication with clients in the USA.
∎ Communicate results of projects through written emails and voice calls.
∎ Ensure service quality and customer service.
∎ Perform root cause and impact analysis.
∎ Provide recommendations to Senior Leadership for continuous improvement to promote effective and efficient operations.
∎ Other tasks as assigned.
Additional Requirements:
∎ Age 23 to 35 years
∎ Only males are allowed to apply
∎ Excellent communication skills in English
∎ Anticipatory - must be able to plan ahead and identify unforeseen needs.
∎ Pleasant personality with excellent inter personal skills.
∎ Adaptability - embrace change and pivot when changes arise.
∎ Problem solving orientation - identify and solve problems with creative and innovative solutions.
∎ Perseverance - ability to see things through completion regardless of obstacles.
∎ Cultural steward - brings an element of fun and caring to the workplace.
∎ Learning mindset - is naturally curious and is interested in broad exposure and interaction outside of core administrative duties. Wants to deeply learn the business.
∎ Ability to self-manage and prioritize work.
∎ Advanced knowledge of Excel, Word and Outlook along with Gmail.
∎ Presentation skills - must feel comfortable presenting information to a group of people.
∎ Must be able to understand, analyze and process data with proficiency.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus, Over time allowance, Medical allowance, Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Dec 2022
Company Information:
∎ 28 Nov 2022
∎ Effervescent
∎ Address : House# 10, (1st Floor), Road# 10,
Nikunja- 2, Khilkhet, Dhaka, Bangladesh
∎ Web : https://effervescentbd.com/
∎ Business : Effervescent is a IT Enabled Service company. It was established by group of Partners, in February, 2019. The main purpose of this company is making is to serve American companies as their back office support. We provide various services to the corporate firms by completing various tasks.
Category: IT/Telecommunication
: Please write a cover letter while sending your CV.
