Client Relationship Officer

Job Description

Title: Client Relationship Officer

Company Name: StudyNet Pty Ltd

Vacancy: 5

Age: 25 to 34 years

Job Location: Chattogram, Dhaka (Banani, Mohakhali)

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Immigration/Visa Processing

• Bachelor/Honors
• Masters

• 1 to 3 years
• The applicants should have experience in the following business area(s): Immigration and Education Consultancy Service, Immigration/Visa Processing

• Age 25 to 34 years

Company overview:

StudyNet is an award-winning Australian-owned and operated technology-based service provider that exclusively focuses on student placement to Australian institutions. With almost 16 years of experience and partnerships with over 26 Australian universities, StudyNet has established itself as a trusted leader in the industry.     

Our mission:

Is to empower lives globally through education and to make every step of the journey seamless for international students who dream of studying in Australia. We strive to provide comprehensive support services and up-to-date information that will help students make informed decisions about their academic and professional goals.

Life at StudyNet:

By joining our team, you will have the opportunity to be part of one of the most renowned companies in the student recruitment space in Australia. With that, you will have many opportunities for professional growth and advancement. Work alongside a globally diverse team.Make a difference in the lives of thousands of students as they explore educational opportunities.

Key Responsibilities:

• Handle Customer Inquiries: Respond to customer queries in a professional, efficient, and courteous manner through various communication channels.

• Main key Responsibility, Client profile pre-assessment for appointment setting.Resolve Issues: Investigate and resolve product or service problems by clarifying customer complaints and determining the best course of action.

• Provide Product/Service Information: Offer detailed information about the company’s products, services, policies, and procedures.

• Log and Track Interactions: Record customer interactions in the contact center`s CRM system, ensuring all issues are logged and appropriately escalated when necessary.

• Follow-Up: Maintain regular follow-up with customers to ensure that issues are resolved satisfactorily.

• Meet Performance Metrics: Meet or exceed individual and team performance metrics such as response times, resolution rates, and customer satisfaction.

• Cross-Sell/Up-Sell Opportunities: Identify and act on opportunities to sell additional services or products when appropriate.Maintain Knowledge: Stay informed of product and service updates, company policies, and promotional offers.

• Weekly 2 holidays,Provident fund
• Salary Review: Yearly
• Festival Bonus: 3

• 2 Eid bonus,1 New year bonus

• Employee benefit Scheme for long term service