Chief Concierge

Job Description

Title: Chief Concierge

Company Name: A Renowned Luxury 5* Hotel

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Preferred Professional Certification: Preferable to be a member of Les Clefs dOr
∎ Skills Required: Concierge

Experience Requirements:
∎ At least 8 year(s)

Job Responsibilities:
∎ To make sure guests are always get a warm welcome and a sincere farewell from the candidate and the team
∎ Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great
∎ Deliver a memorable experience to guests with a swift and personal service - not forgetting to recognize and record guest preferences
∎ Resolve guest issues and use their feedback to improve guest satisfaction
∎ Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
∎ Make great guest relationships in a very short space of time
∎ Effortlessly meet the diverse cultural needs of guests from around the world
∎ Manage daily staffing needs, plan and assign work
∎ Develop the team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognizing good performance
∎ Educate and train team members in compliance with federal, state and local laws and safety regulations
∎ Ensure team have the tools and equipment they need to carry out their job properly
∎ Train team members on systems, security and cash handling procedures and hotel services to quality standards
∎ Help control hotel costs by managing the schedule according to occupancy and guest demands
∎ Contribute to hotel revenues - e.g. through tour and transportation bookings
∎ Promote the hotel's other businesses such as food, drink and Spas at every opportune moment
∎ Make sure the team are aware of credit policies and accounting practices
∎ Be fully aware of the ethical behavior of the vendors and service providers you recommend to guests
∎ Demonstrate daily guest discretion, ethical behavior, privacy and confidentiality

Additional Requirements:
∎ Age at most 55 years

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Feb 2023

Company Information:
∎ 13 Feb 2023
∎ A Renowned Luxury 5* Hotel

Category: Hospitality/ Travel/ Tourism

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