CEM Analyst

Job Description

Title: CEM Analyst

Company Name: ZTE Corporation

Vacancy: 1

Location: Dhaka

Minimum Salary: Negotiable

Experience:
∎ At least 3 years
∎ The applicants should have experience in the following business area(s):Telecommunication, Multinational Companies, Technical Infrastructure

Published: 26 Jun 2024

Education:
∎ Bachelor in Engineering (BEngg)

Requirements:

Additional Requirements:
∎ 1.Must hold bachelor degree or above.
∎ 2.More than 3 years experience for PS Core Network operation/maintenance, or Wireless Network optimization.
∎ 3.Historical work experience in SQM/CEM/SOC is preferred.
∎ 4.Good knowledge of UMTS, LTE, EPC Technology and Core, Bearer, RAN Network.
∎ 5.Basic Knowledge on Database, Hadoop and Big Data technology.
∎ 6.Personnel familiar with SQL, Python or Power BI is preferred.

Responsibilities & Context:
∎ 1.Work in SOC (Service Operation Center) and responsible for Service Quality & Customer Experience management (SQM & CEM).
∎ 2.Analyze and demarcate Service/Experience degradation problems detected by Service Monitoring Team via ZTE Big Data tool.
∎ 3.Manually analyze and demarcate customer complaints when system automated demarcation failed or incorrect.
∎ 4.Provide necessary information and support to the relevant teams including NPO/NOC BO/OML when troubleshooting.
∎ 5.Output Analysis report for customer complaint and service/experience proactive problems.
∎ 6.Present Big Data/SOC analysis reports to customer and answer daily customer concerns.
∎ 7.Analyze KQI (Key Quality Indicator) and QoE (Quality of Experience) situation and compare with target indicators every month.
∎ 8.Provide KQI and QoE improvement plan and send to NPO/NOC BO to improve, and track the progress.


Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka

Company Information:
∎ ZTE Corporation
∎ Delta Life Tower, 5th Floor, Plot-37, Road-45&90, Gulshan North Circle-2, Dhaka-1212.
∎ Telecommunication Equipment Manufacturer/Multinational Telecommunication Vendor

Address::
∎ Delta Life Tower, 5th Floor, Plot-37, Road-45&90, Gulshan North Circle-2, Dhaka-1212.
∎ Telecommunication Equipment Manufacturer/Multinational Telecommunication Vendor

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 26 Jul 2024

Category: IT/Telecommunication

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