Case Manager

Job Description

Title: Case Manager

Company Name: Mukti Cox`s Bazar

Vacancy: 1

Age: Na

Job Location: Cox`s Bazar (Ukhia)

Salary: Tk. 60000 - 64000 (Monthly)

Experience: --

Published: 2026-09-20

Application Deadline: 2026-09-25

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

Job Context :

Case Manager will be responsible for managing all kinds of activities in the WGSS on GBV program of Mukti Cox’s Bazar. Along with Case management and supervision to the Case Workers, she’ll be responsible for ensuring that assigned staff of WGSS are implementing all kinds of services properly. She’ll be responsible for the planning and distributing regular core activities of the WGSS among staff, observe and monitoring, providing feedback and guidance, collect information and respond, coordinate and documentation. She’ll support arranging activities for smooth implementation of concern part to achieve the project goal. Additionally, she must maintain all kind of liaison in all concerned areas.

Job Responsibilities :

• Managing all kinds of regular activities including technical and operational activities in the WGSS as per project design

• Managing all staff and volunteers in the WGSS and assign them in pre-planned daily activities

• Providing case management and PSS individual session as per need

• Assign staffs for daily group sessions in WGSS and outreach as well and support in arranging sessions if needed

• Observing sessions and provide all kinds of support while it is required

• Maintain all kinds of documentation including registers and documentation forms/tools

• Provide routine based case management supervisions to the Case Workers and support in critical cases

• Arranging daily/weekly meeting with all staff in the WGSS in purpose of sharing daily updates and information and keeping proper coordination

• Arrange/conduct sessions for skill development of staff and volunteers in regular basis

• Ensure all confidential documents are keeping locked and secure in specific areas

• Keep sure that all information and referral pathways are updated continuously

• Keep sure that all visibility and information sharing tools are updated and placed in proper area of the WGSS

• Keep sure that all assets of the WGSS are maintained and utilized properly

• Develop monthly session plan assigning specific staff and keep sure that specific task is maintaining by the staff properly

• Monitor, evaluate the performance of Case Workers and provide feedback and guidance where it is needed

• Preparing weekly and monthly reports and submit them reports to the concerned persons timely including (KoBo, IR)

• Reviewing and providing guidance to the Case workers and PSS officer in documentation properly

• Reviewing case files and providing feedback and support in challenges of Case Workers and PSS officer

• Providing supervisory support in conducting indoor and outreach sessions and support in dealing with challenges

• Facilitating training to staff for building capacities of where and while it is required

• Ensure quality services of referral and engagement of all WGSS’s

• Ensures close collaboration and coordination with concerned areas/ partners for smooth implementation of activities

• Provide instant support through making decisions or guideline and taking initiative to field level staff while it is necessary                       

• Liaison with other partner of GBV program and plan the work and field implementation in a coordinated way under the guidance of Project Coordinator.

• Liaise with other service providers, partners and CiC/Govt. Stakeholders to ensure that their activities of information, humanitarian assistance and services are also channeled through the WGSS to the extent possible.

• Provide need-based support to any of team members, provide leadership and support in problem solving, key decision making, quality assurance, technical input and advice as well as planning, executing, monitoring of the project activities.

Safeguarding & PESA: To meet the program's objectives for safeguarding and PSEA implementation, make sure team members are protected from any harm, abuse, neglect, harassment, and exploitation. Serve as a major resource for help, direction, and knowledge on safeguarding & Child protection for developing a safe workplace. To ensure that safeguarding standards are used in every course of action, team members should practice, advocate, and embrace safeguarding policy concerns.

Other Activities:

• Remains available and willing to respond to natural disasters or emergency situations in Bangladesh, when needed and any other task assigned by Supervisor.

• Performs any other tasks provided by the agency/ supervisor responsibly.

• T/A,Mobile bill,Weekly 2 holidays

As per project provision.