Officer-Patient Care

Job Description

Title: Officer-Patient Care

Company Name: CRP

Vacancy: 01

Age: 25 to 35 years

Job Location: Dhaka (Mirpur)

Salary: Tk. 33060 - 33060 (Monthly)

Experience:

• At least 1 year

• At least 1 year

• Age 25 to 35 years

Job Purpose

The Customer Care Officer is responsible for providing a professional, courteous, and patient-centred reception and information service to all patients, caregivers, visitors, and stakeholders attending CRP Mirpur. The position serves as the first point of contact and ensures patients receive appropriate guidance, accurate information, and timely direction to relevant departments and services while promoting an excellent patient experience.

Key Responsibilities

• Welcome patients, attendants, visitors and stakeholders professionally.

• Provide accurate information on CRP Mirpur services, schedules, procedures and facilities.

• Guide patients to appropriate departments including doctors, therapy units, diagnostics, pharmacy, admission and billing.

• Assist elderly persons, children and persons with disabilities in navigating the centre.

• Coordinate with departments to ensure smooth patient flow.

• Receive and respond to enquiries in person and by telephone.

• Receive, document and appropriately escalate complaints, suggestions and feedback.

• Collect patient feedback, documentation and reporting to the centre management.

• Telephone call management- receive and answer incoming telephone calls in a professional, courteous, and timely manner.

• Maintain confidentiality of patient information.

• Maintain information materials, signage and reception area.

• Prepare customer service reports and participate in quality improvement initiatives.

• Perform other duties assigned by Centre Management.

• Festival Bonus: 2

• Limited medical facilities.