Call Center Team Leader & Supervisor (SO/PO)

Job Description

Title: Call Center Team Leader & Supervisor (SO/PO)

Company Name: Community Bank Bangladesh Ltd.

Vacancy: Not specific

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Master's in Business, Economics, Bank Management or any other relevant subject from reputed university having no third class/division.

Experience Requirements:
∎ At least 4 year(s)

Job Responsibilities:
∎ Over all supervision of the call center team
∎ Assisting other management team members in identifying trends and establishing call center goals
∎ Ensuring staff members are achieving desired service levels and taking corrective action, as needed
∎ Taking care of Call Center SOP and responsible for updating it when it is required
∎ Firefighting and decision making and cascading up the customer issues
∎ Reporting, customer feedback survey
∎ Roaster management and administrative works
∎ CRM System management and coordination with IT division
∎ Coordinating with Business division and branches

Additional Requirements:
∎ Minimum 4 years working experience in supervising Call Center Team in reputed foreign or local Bank.
∎ Candidates must have IT related knowledge and ability to operate Core banking software (CBS) and Card Management Systems (CMS). Working experience in Finacle will be given preference.
∎ Smart, Team player, paired with agile mindset and can-do attitude.
∎ Excellent presentation & communication skills
∎ Excellent skills in MS Office, Project Management

Salary: Negotiable

Application Deadline: July 31, 2019

Company Information:
∎ Community Bank Bangladesh Ltd.

Category: Bank/Non-Bank Fin. Institution

Read Before Apply: No hard copy of application will be accepted.