Call Center Team Leader / Supervisor
Job Description
Title: Call Center Team Leader / Supervisor
Company Name: Pendulum Motion
Vacancy: 01
Age: Na
Job Location: Dhaka (Adabor)
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Banks,Telecommunication,BPO/ Data Entry Firm,Call Center,E-commerce
Published: 2025-08-04
Application Deadline: 2025-08-14
Education:
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Banks,Telecommunication,BPO/ Data Entry Firm,Call Center,E-commerce
Skills Required: Customer Support,Leadership and teamwork,Microsoft Excel
Additional Requirements:
Responsibilities & Context:
Job Responsibilities:
Design and implement SOPs for new campaigns and processes.
Recruit, train, and coach call center agents for both inbound and outbound projects.
Monitor daily team performance and enforce quality control (QC) metrics.
Conduct call evaluations, feedback sessions, and performance reviews.
Prepare and manage 24/7 agent roster (Excel or tools).
Ensure achievement of KPI targets, customer satisfaction, and sales goals.
Analyze call trends and recommend process improvements.
Prepare daily, weekly, and monthly reports and dashboards.
Supervise team discipline, attendance, and ensure CRM usage and documentation.
Requirements:
1–3 years of experience in team leading/supervisory roles in a call center.
Proficient in Microsoft Excel, CRM, and reporting tools.
Strong leadership, communication, and interpersonal skills.
Solid understanding of customer service and telesales dynamics.
Result-driven mindset with the ability to lead a small, dynamic 24/7 team.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 11.88% |
| University of Dhaka | 2.97% |
| Uttara University | 1.98% |
| Daffodil International University (DIU) | 1.98% |
| Government Bangla College | 1.98% |
| Bangladesh University | 1.98% |
| Ahsanullah University of Science and Technology (AUST) | 1.98% |
| Stamford University Bangladesh | 1.98% |
| Mymensingh Polytenic Institute | 1.98% |
| Islamic University | 1.98% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 70.30% |
| 31-35 | 23.76% |
| 36-40 | 2.97% |
| 40+ | 1.98% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 32.67% |
| 20K-30K | 45.54% |
| 30K-40K | 14.85% |
| 40K-50K | 4.95% |
| 50K+ | 1.98% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 20.79% |
| 0.1 - 1 years | 9.90% |
| 1.1 - 3 years | 17.82% |
| 3.1 - 5 years | 22.77% |
| 5+ years | 28.71% |
