Call Center Team Leader / Supervisor
Job Description
Title: Call Center Team Leader / Supervisor
Company Name: Pendulum Motion
Vacancy: 2
Age: 20 to 35 years
Job Location: Dhaka (Adabor)
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Banks, Telecommunication, BPO/ Data Entry Firm, Call Center, E-commerce
- Freshers are also encouraged to apply.
Published: 2025-11-30
Application Deadline: 2025-12-15
Education:
- Bachelor degree in any discipline
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Banks, Telecommunication, BPO/ Data Entry Firm, Call Center, E-commerce
- Freshers are also encouraged to apply.
Skills Required: Customer Support,Leadership and teamwork,Microsoft Excel
Additional Requirements:
- Age 20 to 35 years
- 1–3 years of experience in team leading/supervisory roles in a call center.
- Proficient in Microsoft Excel, CRM, and reporting tools.
- Strong leadership, communication, and interpersonal skills.
- Solid understanding of customer service and telesales dynamics.
- Result-driven mindset with the ability to lead a small, dynamic 24/7 team.
Responsibilities & Context:
Design and implement SOPs for new campaigns and processes.
Recruit, train, and coach call center agents for both inbound and outbound projects.
Monitor daily team performance and enforce quality control (QC) metrics.
Conduct call evaluations, feedback sessions, and performance reviews.
Prepare and manage 24/7 agent roster (Excel or tools).
Ensure achievement of KPI targets, customer satisfaction, and sales goals.
Analyze call trends and recommend process improvements.
Prepare daily, weekly, and monthly reports and dashboards.
Supervise team discipline, attendance, and ensure CRM usage and documentation.
Job Other Benifits:
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Customer Service/Call Centre
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 7.04% |
| University of Dhaka | 2.93% |
| Bangladesh Open University | 2.05% |
| University of Liberal Arts Bangladesh | 2.05% |
| Daffodil International University (DIU) | 2.05% |
| Tejgaon College | 1.76% |
| Prime University | 1.76% |
| East West University | 1.76% |
| Green University of Bangladesh | 1.47% |
| Dhaka College | 1.47% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 70.67% |
| 31-35 | 21.41% |
| 36-40 | 5.28% |
| 40+ | 1.76% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 28.45% |
| 20K-30K | 49.85% |
| 30K-40K | 12.90% |
| 40K-50K | 5.57% |
| 50K+ | 3.23% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 24.63% |
| 0.1 - 1 years | 5.57% |
| 1.1 - 3 years | 24.93% |
| 3.1 - 5 years | 19.94% |
| 5+ years | 24.93% |
