Call Center Team Leader

Job Description

Title: Call Center Team Leader

Company Name: MY Outsourcing Ltd.

Vacancy: 03

Age: 22 to 35 years

Job Location: Dhaka (Banani)

Salary: Tk. 15000 - 18000 (Monthly)

Experience:

• 1 to 3 years
• The applicants should have experience in the following area(s): Call Centre Supervision/ Management,Call centre training,Customer Support through Phone,QC (Quality Control) of Customer Service
• The applicants should have experience in the following business area(s): Call Center

• Bachelor of Business Administration (BBA)

• 1 to 3 years
• The applicants should have experience in the following area(s): Call Centre Supervision/ Management,Call centre training,Customer Support through Phone,QC (Quality Control) of Customer Service
• The applicants should have experience in the following business area(s): Call Center

• Age 22 to 35 years

• • Experience in telecommunication and bank call center is preferable
  • Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
  • Good grab in excel is mandatory
  • Excellent communication skill and demonstrate good listening skills
  • Self motivated and willing to work for longer period and any time in the day
  • Confident to take challenge and fulfill KPI.
  • Flexibility to work till late and over night shifting minimum 3 days a week
  • Must have good communication skill in Bangla and English with proper accent
  • Good computer skill is required with good typing skill
  • Good reading and writing skill in both Bangla and English
  • Applicants have to be smart, energetic and good communication skill
  • Must be smart enough to handle any difficult situation that may rise during maintaining a team
  • Excellent Communication skill with customers
  • Sense of responsibility and Achieve the targets
  • Analytic skill and working ability for team development
  • Quality assure of the team regarding their daily task and call
  • Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
  • Good command in Microsoft office and CRM software specially excel for daily reporting
  • Developed competencies required for service oriented and result focus.

• Maintain the designated teams Train up and qc the teams Regular reporting for the process

• Prepare roaster plan for the agents Call analysis and plan for process betterment

• Process upgradation planning Meeting the target KPI

• Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare

• Daily and monthly attendance of the team agents

• Free Training will be provided to the eligible candidates Others as per company policy