Call Center & Support Executive

Job Description

Title: Call Center & Support Executive

Company Name: Bijoye Ventures Limited

Vacancy: 10

Age: 20 to 32 years

Job Location: Bogura (Bogura Sadar)

Salary: Tk. 10000 - 12000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Direct Selling/Marketing Service Company, Call Center, Business-to-Business (B2B) Software and Services Startup

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): IT Enabled Service, Direct Selling/Marketing Service Company, Call Center, Business-to-Business (B2B) Software and Services Startup

• Age 20 to 32 years
• Only Male

Job Responsibilities:

• Manage inbound and outbound calls with professionalism and courtesy.

• Candidates must have basic computer proficiency and good typing skills.

• Handle customer inquiries, complaints, tracking updates and follow-up communication in an organized and timely manner.

• Provide support for website-related queries, including orders, product info, account issues and listings.

• Manage customer queries, complaints, tracking updates, follow-up calls and maintain proper communication.

• Maintain daily call logs, customer records and update data in the system.

• Stay updated with website features, company policies and market trends to ensure accurate information delivery.

• Attend team meetings, training sessions and contribute to service quality improvement.

• Ensure high-level professionalism, communication and customer service at all times.

Work Hour:

• 10 Hours

• Two shift from 8 am to 10 pm

• Provident fund,Performance bonus
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Performance-based monthly incentives.

• Opportunity for rapid career growth.

• Priority for internal promotions.

• Annual excellence recognition awards.

• Training on advanced customer support & e-commerce tools.