Call Center Supervisor
Job Description
Title: Call Center Supervisor
Company Name: Oculin Tech BD Ltd.
Vacancy: 2
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Arts (BA)
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ The Call Center Supervisor for Oracle C2M Billing Customer Care plays a pivotal role in ensuring the smooth and effective operation of our customer support center. You will be responsible for supervising a team of call center executives, maintaining high service standards, and driving customer satisfaction within the Oracle C2M Billing Customer Care department.
∎ Team Leadership: Provide leadership, guidance, and mentorship to a team of call center executives. Set clear performance objectives, monitor team performance, and conduct regular coaching sessions.
∎ Performance Management: Monitor individual and team performance metrics,
∎ including call quality, customer satisfaction, and resolution times. Implement performance improvement plans when necessary.
∎ Customer Support: Assist call center executives in handling complex customer inquiries, resolving escalated issues, and ensuring exceptional customer experiences.
∎ Training and Development: Conduct training sessions and provide ongoing development opportunities to enhance the skills and knowledge of call center executives. Stay updated on Oracle C2M Billing software updates.
∎ Quality Assurance: Implement and enforce quality assurance processes to ensure that customer interactions meet or exceed established service standards.
∎ Reporting and Analysis: Generate and analyze call center performance reports,
∎ identifying trends, and areas for improvement, and implementing corrective actions.
∎ Reporting and Analysis: Generate and analyze call center performance reports,
∎ identifying trends, and areas for improvement, and implementing corrective actions.
∎ Cross-functional Collaboration: Collaborate with other departments within Oracle,
∎ including technical support and product development teams, to address complex
∎ customer inquiries and drive product enhancements.
Additional Requirements:
∎ Age 24 to 25 years
∎ Good leadership and team management skills.
∎ Proficiency in using customer support software and systems.
∎ Good communication and interpersonal skills.
∎ Ability to work in a fast-paced environment and adapt to changes.
∎ A passion for delivering outstanding customer service.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 27 Oct 2023
Company Information:
∎ 27 Sep 2023
∎ Oculin Tech BD Ltd.
∎ Address : 23, Gulshan Avenue, Bay Tower. Dhaka. Gulshan - 1
∎ Business : We provide consultancy services of the highest quality in the areas of governance of corporation, information technology and information security and ERP. We conduct information security risk assessments and IT audits. Through our services (details of which are provided below), we will help you improve you service quality, protect your environment and sensitive information, build and maintain world-class management systems, and assist you in getting ISO certified.We can conduct penetration testing and vulnerability assessment in local and global organizations and evaluate technical security measures on various global mission critical systems running on mainframes, mid-range computers, personal computers and mobile devices.
Category: IT/Telecommunication
:
Source: bdjobs.com
Deadline Expired on 27th Oct 2023
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