Call Center Receptionist/Operator

Job Description

Title: Call Center Receptionist/Operator

Company Name: Central Hospital Limited

Vacancy: 02

Age: 25 to 35 years

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital

• Bachelor degree in any discipline

• Graduation in any discipline

• 2 to 3 years
• The applicants should have experience in the following business area(s): Hospital

• Age 25 to 35 years
• Only Female

• Proven experience in customer service or a similar administrative role, preferably in a healthcare setting.
• Excellent verbal and written communication skills.Strong interpersonal and customer service skills.
• Proficiency in office software (e.g., Microsoft Office Suite) and phone systems.
• Exceptional organizational skills and a keen attention to detail.
• Professional demeanor with the ability to remain calm and helpful under pressure.
• A positive, empathetic, and welcoming attitude.

• Respond to inbound and outbound customer calls, addressing inquiries, providing information, and resolving issues.

• Proficiency in English & Bengali speaking

• Handle customer feedback, complaints, and concerns with professionalism and empathy.

• Maintain accurate records of customer interactions, updating call logs and customer profiles.

• Follow predefined call scripts to ensure consistency in service delivery.

• Collaborate with other departments to ensure customer satisfaction.

• Any other responsibilities assigned by the management from time to time

• Salary Review: Yearly
• Festival Bonus: 2

• Competitive salary based on experience.

• Comprehensive benefits package.

• Opportunities for professional growth and development within the healthcare sector.

• A supportive and team-oriented work environment.