Call Center Executive (Female)

Job Description

Title: Call Center Executive (Female)

Company Name: Priyo Group BD

Vacancy: 01

Age: 18 to 30 years

Job Location: Dhaka (Uttara)

Salary: Negotiable

Experience:

• 1 to 5 years
• Freshers are also encouraged to apply.

• Higher Secondary

• 1 to 5 years
• Freshers are also encouraged to apply.

• Age 18 to 30 years
• Only Female

Core Customer Service Duties

• Answer inbound calls, emails, and chats promptly with professionalism and courtesy.

• Handle customer queries regarding products, services, pricing, bookings, and complaints.

• Provide accurate information and resolve issues in the first interaction whenever possible.

• Escalate complex issues to supervisors or relevant departments when necessary.

📝 Communication & Documentation

• Maintain detailed records of all customer interactions in CRM or call management systems.

• Follow up with customers to ensure their problems are fully resolved.

• Draft emails/messages and provide written communication support when required.

🎯 Sales & Target Responsibilities

• Promote company services (such as air tickets, packages, or promotions, in a travel agency context like Priyo Tours & Travels Ltd.).

• Meet daily/weekly call handling targets and sales KPIs.

• Upsell or cross-sell products and services when opportunities arise.

👨‍💼 Professional Conduct

• Maintain a polite, patient, and empathetic tone with customers.

• Adhere to company policies, scripts, and standard operating procedures.

• Protect customer privacy and handle sensitive information with confidentiality.

📊 Performance & Team Support

• Participate in team meetings and training to stay updated on products, promotions, and policies.

• Share feedback from customers to help improve company services.

• Support colleagues during peak times or staff shortages.