Branch Manager

Job Description

Title: Branch Manager

Company Name: Bio-Xin Cosmeceuticals

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 5 years

• Bachelor of Business Administration (BBA)
• Master of Business Administration (MBA)

Bachelor`s or Master`s degree in Business Administration. A combined degree in Business Administration and Biological Sciences, such as Pharmaceutical Sciences, will be given preference.

• At least 5 years

• Only Female

• Experience: Minimum of 5 years of experience in a managerial role, preferably within the skincare, beauty, or wellness industry.

• Skills: Strong leadership, sales management, and customer service skills.

• Knowledge: Understanding of inventory management, financial accounting, and regulatory compliance.

• Communication: Excellent verbal and written communication skills.

• Proactive: Ability to work independently, take initiative, and drive results.

Bio-Xin Cosmeceuticals is a premier brand specializing in aesthetic treatments, skincare products, beauty supplements, and wellness products. We are committed to providing scientifically-backed and high-quality solutions to our customers. We are seeking a dynamic and experienced Branch Manager to lead our branch operations and ensure exceptional customer experiences.

Job Description:

The Branch Manager will be responsible for overseeing all branch operations, ensuring customer satisfaction, achieving sales targets, and managing the branch team. The ideal candidate will have a strong background in business administration, with preference given to those with combined expertise in business administration and biological sciences.

Key Responsibilities:

Customer Journey and Experience:

• Ensure a seamless and exceptional customer journey from entry to post-purchase follow-up.

• Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction.

• Implement strategies to enhance the overall customer experience and satisfaction.

Sales Management:

• Develop and execute sales strategies to achieve branch sales targets for products and services.

• Monitor sales performance and implement corrective actions as needed.

• Analyze sales data and market trends to identify opportunities for growth.

Team Leadership and Management:

• Lead, mentor, and motivate the branch team to achieve their individual and collective goals.

• Conduct regular performance reviews and provide ongoing training and development opportunities.

• Foster a positive and productive work environment.

• Branch Inventory Management:

• Manage inventory levels to ensure product availability while minimizing overstock.

• Conduct regular stock audits and maintain accurate inventory records.

• Coordinate with the supply chain department for timely replenishment of stock.

Accounts Management:

• Oversee the branch`s financial transactions, including sales, expenses, and budgets.

• Ensure accurate and timely reporting of financial data.

• Implement financial controls to safeguard branch assets.

• Regulatory Compliance:

• Ensure compliance with all relevant regulatory requirements and company policies.

• Maintain up-to-date knowledge of industry regulations and standards.

• Implement and enforce compliance protocols within the branch.

Product and Service Knowledge:

• Acquire and maintain an in-depth understanding of Bio-Xin Cosmeceuticals product and service offerings.

• Effectively communicate the value proposition of our products and services to customers.

• Stay updated on the latest advancements in aesthetic treatments, skincare products, beauty supplements, and wellness products.

Key Performance Indicators (KPIs):

• Customer Satisfaction Score (CSAT): Maintain a CSAT score of 90% or higher.

• Sales Growth: Achieve a minimum of 30% year-over-year sales growth.

• Inventory Accuracy: Maintain an inventory accuracy rate of 100%

• Employee Engagement: Achieve an employee engagement score of 90% or higher.

• Regulatory Compliance: Achieve 100% compliance with all relevant regulations and internal policies.

• Financial Accuracy: Ensure financial discrepancies are 0% of total transactions.

• Customer Retention Rate: Maintain a customer retention rate of 85% or higher.

Salary: The annual salary range for this position is BDT 6,00,000 to BDT 12,00,000. However, for deserving candidates, the package will be negotiable based on experience and qualifications.

Benefits:

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• A supportive and dynamic work environment.