Branch Customer Service Officer (Cash/General)

Job Description

Title: Branch Customer Service Officer (Cash/General)

Company Name: Mutual Trust Bank PLC

Vacancy: --

Age: Na

Job Location: Anywhere in Bangladesh

Salary: --

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Bachelor/Honors

• At least 2 years
• The applicants should have experience in the following business area(s): Banks
• Freshers are also encouraged to apply.

• Customer service & communication
• Core banking system operation
• KYC, AML & compliance awareness
• Accuracy, attention to detail
• Time management & multitasking
• Teamwork & professionalism

General Banking:

• Address and resolve customer complaints in a timely and effective manner.

• Develop and implement innovative ideas to enhance customer service and satisfaction.

• Promote and advise customers on the bank’s products and services.

• Ensure compliance with internal and external regulations and policies.

• Build and maintain strong relationships with the bank's customers and stakeholders.

• Achieve business, operational, and financial targets while expanding the client base.

• Meet the company’s Key Performance Indicators (KPIs).

Cash Department :

• Process cash transactions (payments and receipts) efficiently, ensuring minimal wait times.

• Deliver excellent customer service in the cash area, maintaining high customer satisfaction levels.

• Meet and exceed business targets set by management.

• Monitor and prevent fraudulent activities, including fake notes and money laundering.

• Perform ATM maintenance, cash loading, and reconciliation.