Asst. Manager/Manager-Customer Care Dept.

Job Description

Title: Asst. Manager/Manager-Customer Care Dept.

Company Name: Ashiyan Group

Vacancy: --

Age: Na

Job Location: Dhaka (GULSHAN 2)

Salary: --

Experience:

• 2 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies
• Freshers are also encouraged to apply.

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• Training or experience in customer relationship management (CRM) will be an added advantage.

• 2 to 5 years
• The applicants should have experience in the following business area(s): Real Estate, Group of Companies
• Freshers are also encouraged to apply.

• Excellent communication (Bengali & English) and interpersonal skills.

• Good knowledge of Microsoft Office and CRM tools.

• Ability to handle pressure and resolve issues effectively.

• Strong sense of responsibility, patience, and customer focus.

• Pleasant personality with professional attitude

Job Responsibilities:

• Handle all incoming calls, emails, and walk-in client queries professionally.

• Maintain communication with clients from booking to handover stage.

• Assist clients with documentation (booking forms, agreement papers, etc.).

• Follow up on pending payments and coordinate with the Accounts department.

• Maintain and update the customer database (CRM or internal software).

• Arrange and support property handover procedures.

• Record and resolve client complaints or issues promptly and courteously.

• Coordinate with Sales, Legal, and Engineering departments to ensure client requirements are met.

• Prepare and share periodic customer feedback and service reports with management.

• Support customer engagement activities (events, meetings, handover programs).

• Maintain confidentiality and uphold company standards in all client interactions.

  Key Responsibilities:

• Must have basic knowledge of property registration process, mutation, and relevant documentation.

• Coordinate with the registration department and clients for deed signing, registration date fixing, and delivery of registered documents.

• Ensure all legal and ownership documents are properly maintained and handed over to clients.

• Liaise with sub-registrar offices, lawyers, and internal legal teams when required.

• Ownership Change, Authorization Change if owners are out of town.

• known about migration process.

• T/A,Mobile bill,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2