Associate, IT
Job Description
Title: Associate, IT
Company Name: Room to Read
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor's degree or certification in an appropriate field (information technology, computer science, systems management, or related discipline).
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ Provide day-to-day support and maintenance of IT, including network and wireless infrastructure, laptops, desktops, printers, scanner, and database.
∎ Resolve problems and issues in a professional manner and engage with staff and stakeholders to identify additional needs
∎ Assist with vendor relations, procurement, installation, and implementation of information as appropriate
∎ Manage IT inventory and repair of IT devices including desktops/Chromebooks/laptops, iPads, interactive whiteboards, projectors, copiers, printers, etc.
∎ Diagnose and troubleshoot technical issues, including account setup and network configuration when required.
∎ Provide instant support to fix problem on MS word, excel, PowerPoint, MS teams, outlook.
∎ Monitoring and maintaining computer systems and networks.
∎ Assist to network design, organize event and written test for interviews.
∎ Assist to identify solutions to software and hardware issues.
∎ Follow up with vendor ensuring warranty, product delivery, repair etc.
∎ In working with staff, the IT Associate will assess and respond to their IT needs as well as provide maintenance and support for office technology and audio-visual systems throughout the organization.
∎ Visit field offices ensuring technical support when and where require
∎ Perform any other duties delegated by management staff.
Additional Requirements:
∎ Two years of proven work experience as a technical support engineer, IT Help Desk Technician, or similar role.
∎ Vast knowledge on Office 365, Active directory and networking systems.
∎ Hands-on experience with Windows/Linux/iOS environments.
∎ Good understanding of computer systems, mobile devices, and other tech products.
∎ Familiarity with remote desktop applications and help desk software.
∎ Skills & Competencies Required:
∎ Competency with administrative and instructional applications of technology, i.e. Office Suite and Microsoft/Google Apps for Office/Education
∎ Current and in-depth knowledge of network architecture, including wireless networks
∎ Knowledge of organizational database management systems
∎ Able to prioritize and effectively manage multiple tasks
∎ Able to resolve IT problems efficiently and sensitively
∎ Strong organizational, interpersonal and communication skills, both written and verbal English; able to work collaboratively with a team
Salary:
∎ We offer competitive salary.
Compensation & Other Benefits:
∎ Provident Fund
∎ 13th Month Allowance
∎ Discretionary Performance Bonus
∎ Gratuity
∎ Health coverage including spouse and children
∎ Insurance
∎ Professional Development opportunities. The most significant benefit is the opportunity to work with one of the fastest growing international organizations, which has sole focus on education & continuously innovating efficient & effective social entrepreneurship
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 25 Oct 2021
Company Information:
∎ 12 Oct 2021
∎ Room to Read
Category: IT/Telecommunication
Source: bdjobs.com
Deadline Expired on 25th Oct 2021
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