Assistant Support Engineer

Job Description

Title: Assistant Support Engineer

Company Name: Amber IT Ltd.

Vacancy: 05

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor in Engineering (BEngg) in CSE, ETE

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Network Engineer/ Network Administrator, Telecommunication Engineer
∎ The applicants should have experience in the following business area(s): ISP

Job Responsibilities:
∎ Installation, configure, implementation & maintenance of networking devices like Mikrotik, CISCO router, switch, firewall, access point and diagnose problems.
∎ Knowledge about different Routing Protocols and Tunnels.
∎ Ensure technical support to clients according to online ticketing system.
∎ Provide support to clients by answering questions, replying emails, providing information, making referrals, and assuring appropriate follow up.
∎ Provide onsite technical support if needed.
∎ Maintaining NMS and bandwidth usage against requirement.
∎ Network performance monitoring and reporting.
∎ Work on shifts and weekends.
∎ Other responsibilities provided by management time to time.

Additional Requirements:
∎ Age 24 to 28 years
∎ Both males and females are allowed to apply
∎ Vendor certification like MTCNA, CCNA, will be an added advantage.
∎ Working knowledge in FTTX Transmission Network will be an added advantage.
∎ Experience in ISP will add an advantage.
∎ Should have a constructive approach to problem solving.
∎ Strong interpersonal as well as communication skills both in Bengali and English.
∎ Need to be a team player.

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Tour allowance
∎ Festival Bonus: 2

Application Deadline: August 10, 2019

Company Information:
∎ Amber IT Ltd.
∎ Address : Navana Tower (7th Floor), 45 Gulshan South C/A, Circle-1
∎ Web : www.amberit.com.bd

Category: IT/Telecommunication