Assistant Manager/Manager – Technical Trainer (Service Quality Assurance)

Job Description

Title: Assistant Manager/Manager – Technical Trainer (Service Quality Assurance)

Company Name: 1000FiX Services Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline
∎ Skills Required: Communication, MS Word/ Excel/ PowerPoint/ OneNote, Public Speaking and Presentation

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): Employee Orientation Training, Good at Microsoft Word and Microsoft Excel, Powerpoint, Technical Knowledge in IT Product service operation
∎ The applicants should have experience in the following business area(s): IT Enabled Service

Job Responsibilities:
∎ Applicants should know-how knowledge in IT Product spare parts.
∎ Applicant need an idea about Inventory report.
∎ Need to perform online & Offline classroom training.
∎ Applicants need to know-how knowledge in ERP or other software.
∎ Applicants must be expertise in presentation skill.
∎ Capacity of a deep drive of an issue.
∎ Applicants need details service process idea like L3 repair, buffer stock and good/bad part know-how.
∎ Must need English communication skills, depth computer knowledge in Microsoft Word, Excel & PowerPoint.
∎ Develop a schedule to assess training needs and Conduct employee surveys and interviews.
∎ Consult with other trainers, managers, leadership, and track compile collected data.
∎ Conceptualize training materials based on data and research.
∎ Review employee performance and learning, coordinate and monitor enrollment, schedules, costs, and equipment.
∎ Communicate training needs and online resources, Create training strategies, initiatives, and materials.
∎ Contact and utilize outside vendors and resources for instructional technology and conduct training through new materials.
∎ Test and review created materials, maintain a database of all training materials.
∎ Instruct employee training and onboarding.
∎ Need to travel more than 25% of working days.

Additional Requirements:
∎ Age 25 to 40 years
∎ Both males and females are allowed to apply
∎ Applicant should have a previous training background.
∎ At least 3(Three) year(s) experience at IT Department.
∎ IT service software (eg. Dell/HP/Samsung) idea will be added plus point.
∎ Applicant must have an IT background.
∎ Applicants should be honest, competent and well personnel.
∎ Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.
∎ Good communication skill in both verbal and written with good presentation skills.
∎ Communication skills in Bangla and English
∎ Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and decision Making Skill.
∎ He must be able to manage People.
∎ Ability to work under pressure
∎ He must possess ownership and dedication towards the responsibilities.
∎ Good communication and interpersonal skills.

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill, Medical allowance, Performance bonus, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Post confirmation, Yearly Bonus etc. options will be applicable.

Job Source: Online Job Posting.

Application Deadline: 30 Dec 2023

Company Information:
∎ 30 Nov 2023
∎ 1000FiX Services Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc

Category: IT/Telecommunication

: At least 3 years of working experience in the related field


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