Assistant Manager/Manager, Managed Cloud Service (PICO Public Cloud)

Job Description

Title: Assistant Manager/Manager, Managed Cloud Service (PICO Public Cloud)

Company Name: Fiber @ Home Ltd.

Vacancy: 1

Age: Na

Job Location: Dhaka, Gazipur

Salary: Negotiable

Experience:

• 6 to 12 years
• The applicants should have experience in the following business area(s): Telecommunication

• Bachelor of Science (BSc)
• Master of Science (MSc)

• 6 to 12 years
• The applicants should have experience in the following business area(s): Telecommunication

• Strong professional proficiency in both English and Bangla; knowledge of a third language will be considered an advantage.

• Excellent interpersonal, communication, and presentation skills with a client-focused mindset.

• Proven ability to manage multiple stakeholders, work across cross-functional teams, and meet tight deadlines.

• High level of analytical thinking, problem-solving skills, and attention to detail.

• Willingness to travel occasionally to client sites or event locations as required.

• Proficient in using BI tools, Microsoft Office Suite (Word, Excel, PowerPoint), and basic graphics/video editing software.

• Strong understanding of ICT industry trends, especially in Cloud, Telecom, and IT-enabled services.

• Must demonstrate leadership qualities, team spirit, and the ability to work in a small, high-effort team environment.

• Manage accounts related to System Integration and Scheduled Maintenance activities conducted either by MCSP or clients.

• Oversee Service Level Agreements (SLA), with or without CSSP involvement, ensuring compliance and performance from both MCSP and client sides.

• Handle account-related processes such as Migration, Onboarding, and Offboarding, coordinating with internal teams and clients.

• Act as the primary point of contact for the assigned account’s Operation Centers (e.g., NOC, SOC, Customer Care), ensuring seamless service delivery.

• Coordinate and collaborate with Account Managers from other disciplines to align strategies and operational goals.

• Prepare and submit monthly account performance reports for the relevant function and/or department.

• Take full ownership of the account, managing both internal coordination and external client relations.

• Work closely with various teams and departments to enhance overall efficiency, productivity, and service quality.