Assistant Manager (Tour Operation)

Job Description

Title: Assistant Manager (Tour Operation)

Company Name: Travelicious

Vacancy: 2

Age: Na

Job Location: Dhaka (Motijheel)

Salary: Negotiable

Experience:

• 5 to 10 years
• The applicants should have experience in the following business area(s): Travel Agent

• Bachelor/Honors

• Bachelor`s degree in tourism, hospitality, business, or related field.

• 5 to 10 years
• The applicants should have experience in the following business area(s): Travel Agent

• 5 to 10 years of experience in a relevant tour operator, travel consultant or similar position.

• Good communication skills

• Leadership.

• In-depth knowledge of international travel destinations, attractions and cultural nuances.

• Strong organizational and multi-faceted skills with the ability to work under pressure.

• Excellent communication and interpersonal skills.

• Very good command of English is a must.

• Fluency in other languages ​​is a plus.

• Passion for travel and customer-centric approach.

Job Description:

Hospitality Tour Operator Tourism Business.

Job Summary:

* We are looking for a highly organized and detail-oriented Tour Operator and Operations Specialist (Inbound) to join our team. The ideal candidate will design, coordinate and manage inbound travel itineraries, ensuring seamless operations and exceptional customer experiences. This role requires a deep understanding of the travel industry, excellent communication skills and the ability to handle multiple tasks with ease.

Job Requirements

Key Responsibilities:

• Plan, organize and execute inbound tour packages for individuals, groups and corporate clients.
• Coordinate with local vendors, hotels, transportation providers and guides to ensure high quality service delivery.
• Customize travel itineraries based on client preferences, budgets and special requirements.
• Manage all operational aspects of tours including bookings, reservations and logistics.
• Provide pre-trip and on-trip support to clients, promptly resolving any issues or concerns.
• Monitor health, safety and regulatory standards and ensure compliance.
• Maintain strong relationships with suppliers and negotiate contracts to ensure competitive rates.
• Stay up to date on travel trends, destination knowledge and industry developments.
• Handle customer inquiries, feedback and complaints in a professional and efficient manner.
• Prepare and maintain accurate records, reports and documentation related to tour operations.
• Strong knowledge of local and international travel markets.
• Excellent communication, leadership and negotiation skills.
• Ability to manage complex itineraries and resolve issues quickly and efficiently.
• Responsibilities and Background:
• Oversee the planning, organization and execution of tours, ensuring that all logistics (transportation, accommodation, activities) are properly arranged for clients.
• Meet with clients to discuss their travel preferences and customize tour packages that meet their needs and expectations.
• Establish and maintain relationships with local hotels, transport providers, guides and other service providers to ensure high quality service for clients.
• Provide supervision and guidance to tour guides, drivers and other operational staff to ensure smooth operation and customer service.
• Resolve and resolve any issues during the tour, ensuring client satisfaction and smooth operation.

* Sales incentives

* Annual increases based on performance.

* Professional development: Opportunities for training, skill development and career growth.

* Work environment: A collaborative and supportive team environment.

* Mobility allowance: Provided.

• Festival Bonus: 2 Eid bonuses per year.

* Career growth opportunities.

Weekly holiday: Friday.

* Holidays: All holidays declared by the government of Bangladesh.

* Office Saturday to Thursday.

Work environment:-

* Work type: Office-based

* Working hours: 10:00 AM to 7:00 PM.