Assistant Manager (Ticketing & Reservation)

Job Description

Title: Assistant Manager (Ticketing & Reservation)

Company Name: Travelicious

Vacancy: 1

Age: 25 to 40 years

Location: Dhaka (Motijheel)

Salary: Negotiable

Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Travel Agent

Published: 12 May 2025

Education:
∎ Bachelor/Honors, Masters
∎ Certification in travel or tourism-related courses is an added advantage.
∎ Certification in travel or tourism-related courses is an added advantage.

Requirements:

Additional Requirements:
∎ Age 25 to 40 years
∎ Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
∎ Skilled in booking, issuing, reissuing, and refund calculations in compliance with IATA rules.
∎ Knowledge of airline policies, procedures, and modifications to ensure ticket accuracy.
∎ Familiarity with travel documentation requirements for ticket issuance.
∎ Ability to manage multiple functions under pressure while working in a team environment.
∎ Excellent verbal and written communication skills in English.
∎ Proficient in answering inquiries through social networks, WhatsApp, emails, and telephone.
∎ Advanced skills in MS Office (Word, Excel, PowerPoint); experience with graphics design is a plus.
∎ Online Travel Agency (OTA)
∎ Airline Ticketing
∎ Travel Agent or Tour Operator
∎ Immigration/Visa Processing
∎ Hajj and Umrah Visa Processing
∎ Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
∎ Skilled in booking, issuing, reissuing, and refund calculations in compliance with IATA rules.
∎ Knowledge of airline policies, procedures, and modifications to ensure ticket accuracy.
∎ Familiarity with travel documentation requirements for ticket issuance.
∎ Ability to manage multiple functions under pressure while working in a team environment.
∎ Excellent verbal and written communication skills in English.
∎ Proficient in answering inquiries through social networks, WhatsApp, emails, and telephone.
∎ Advanced skills in MS Office (Word, Excel, PowerPoint); experience with graphics design is a plus.
∎ Experience Requirements:
∎ 3 to 5 years of experience in the following business areas:
∎ Online Travel Agency (OTA)
∎ Airline Ticketing
∎ Travel Agent or Tour Operator
∎ Immigration/Visa Processing
∎ Hajj and Umrah Visa Processing
∎ Minimum 2 years of experience in an IATA-accredited travel agency.
∎

Responsibilities & Context:
∎ Create PNRs, issue, re-issue, and cancel airline tickets using GDS systems (Amadeus, Sabre, Galileo).
∎ Process domestic and international flight bookings, cancellations, and refunds with accuracy.
∎ Ensure adherence to IATA rules and airline policies.
∎ Provide excellent customer service by addressing inquiries via phone, email, and social media.
∎ Handle customer complaints effectively and courteously, ensuring prompt resolution.
∎ Assist clients with itinerary planning, travel arrangements, and after-sales support.
∎ Provide expert advice on visa requirements and processes for various destinations.
∎ Assist clients with Hajj & Umrah visa applications and ensure timely processing.
∎ Ensure proper documentation for ticket issuance and travel arrangements.
∎ Sell airline tickets, travel packages, and related services to clients.
∎ Identify market opportunities, hunt for new clients, and maintain relationships with corporate customers.
∎ Promote Travelicious' services through innovative marketing ideas.
∎ Provide periodic training to sales staff on air ticketing and travel products.
∎ Supervise and guide team members to achieve individual and team sales targets.
∎ Monitor and follow up on monthly, quarterly, and yearly sales targets.
∎ Generate, analyze, and submit sales reports as required by management.
∎ Maintain accurate records of ticketing, reservations, and client information.
∎ Build and maintain relationships with airlines, GDS personnel, and travel partners.
∎ Stay updated on airline schedules, promotional offers, and industry changes.
∎ Ensure smooth operation of the online travel booking platform.
∎ Troubleshoot online booking issues and assist customers with their queries.
∎ Optimize booking systems to enhance user experience and operational efficiency.
∎ Travelicious, a global travel agency with its head office in France and branches in Canada, Malaysia, and Bangladesh, specializes in comprehensive travel solutions, including air ticket bookings, visa processing, hotel reservations, and Hajj & Umrah packages.
∎ We are looking for a skilled Assistant Manager (Ticketing & Reservation) to join our dynamic team. The ideal candidate must have expertise in GDS systems (Amadeus, Sabre, Galileo) and extensive experience in airline ticketing, reservations, and visa-related processes. A passion for exceptional customer service and proficiency in managing both domestic and international travel arrangements are essential for this role.
∎ Job Responsibilities
∎ Airline Ticketing & Reservations:
∎ Create PNRs, issue, re-issue, and cancel airline tickets using GDS systems (Amadeus, Sabre, Galileo).
∎ Process domestic and international flight bookings, cancellations, and refunds with accuracy.
∎ Ensure adherence to IATA rules and airline policies.
∎ Customer Service:
∎ Provide excellent customer service by addressing inquiries via phone, email, and social media.
∎ Handle customer complaints effectively and courteously, ensuring prompt resolution.
∎ Assist clients with itinerary planning, travel arrangements, and after-sales support.
∎ Visa and Documentation Support:
∎ Provide expert advice on visa requirements and processes for various destinations.
∎ Assist clients with Hajj & Umrah visa applications and ensure timely processing.
∎ Ensure proper documentation for ticket issuance and travel arrangements.
∎ Sales and Marketing:
∎ Sell airline tickets, travel packages, and related services to clients.
∎ Identify market opportunities, hunt for new clients, and maintain relationships with corporate customers.
∎ Promote Travelicious' services through innovative marketing ideas.
∎ Team Collaboration:
∎ Provide periodic training to sales staff on air ticketing and travel products.
∎ Supervise and guide team members to achieve individual and team sales targets.
∎ Operations and Reporting:
∎ Monitor and follow up on monthly, quarterly, and yearly sales targets.
∎ Generate, analyze, and submit sales reports as required by management.
∎ Maintain accurate records of ticketing, reservations, and client information.
∎ Industry Liaison:
∎ Build and maintain relationships with airlines, GDS personnel, and travel partners.
∎ Stay updated on airline schedules, promotional offers, and industry changes.
∎ System Management:
∎ Ensure smooth operation of the online travel booking platform.
∎ Troubleshoot online booking issues and assist customers with their queries.
∎ Optimize booking systems to enhance user experience and operational efficiency.

Skills & Expertise:

Compensation & Other Benefits:
∎ Mobile Allowance: Provided.
∎ Festival Bonus: 2 bonuses per year.
∎ Working Hours: 9:00 AM to 6:00 PM.
∎ Weekend: Friday.
∎ Holidays: All government-declared holidays in Bangladesh.
∎ Salary Review: Annually.
∎ Professional Development: Opportunities for training, skill enhancement, and career growth.
∎ Work Environment: A collaborative and supportive team environment.
∎ Mobile Allowance: Provided.
∎ Festival Bonus: 2 bonuses per year.
∎ Working Hours: 9:00 AM to 6:00 PM.
∎ Weekend: Friday.
∎ Holidays: All government-declared holidays in Bangladesh.
∎ Salary Review: Annually.
∎ Professional Development: Opportunities for training, skill enhancement, and career growth.
∎ Work Environment: A collaborative and supportive team environment.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Motijheel)

Read Before Apply:

Interested candidates are requested to send their CV along with copies of academic and professional certificates to the following email:

ourtravelicious@gmail.com

Office Address: 56-57, Sharif Mansion, Level-7, Motijheel, Dhaka-1000