Assistant Manager / Team Leader
Job Description
Title: Assistant Manager / Team Leader
Company Name: Amber IT Ltd.
Vacancy: 03
Age: 25 to 40 years
Job Location: Dhaka
Salary: Negotiable
Experience:
- 3 to 7 years
- The applicants should have experience in the following business area(s): ISP
Published: 2026-02-08
Application Deadline: 2026-03-10
Education:
- Bachelor of Science (BSc) in CSE, ETE
- Preferred Professional Certification: Vendor certification like MTCNA, CCNA, will be an added advantage.
CCNA, MTCNA, MTCRE
Requirements:
- 3 to 7 years
- The applicants should have experience in the following business area(s): ISP
Skills Required: CCNA (Cisco Certified Network Associate),MTCNA
Additional Requirements:
- Age 25 to 40 years
ISP experience is preferable.
Good communication skills.
Responsibilities & Context:
Previous experience in leading a team.
Ability to work under pressure.
Installation, configuration, implementation & maintenance of Networking devices like MikroTik, Juniper, Cisco, Firewall, Access Points and diagnosis problems.
Good Knowledge about different Routing Protocols (OSPF, BGP) and VPN Tunnels.
Ensure Technical Support/Guidance to Clients.
Coordinate with inter-department.
Provide support to clients by answering questions, replying to emails, providing information and assuring appropriate follow-up.
Provide onsite Technical Support if needed.
Network performance monitoring and reporting.
Work on shifts and weekends.
Other responsibilities are provided by management from time to time.
Certification on MTCNA, MTCRE, CCNA is preferable.
The candidate should have the ability to generate reports on demand.
Supervise and mentor support team; report team performance to Manager
Handle escalations and VIP clients; keep Manager informed of critical issues
Coordinate with NOC/engineering teams for technical resolutions
Troubleshoot network issues (MikroTik, Cisco, VPNs)
Ensure SLA compliance and maintain logs; escalate breaches to Manager
Prepare performance reports and share with Manager
Support pre-sales discussions with technical input
Develop SOPs and improve service processes; report gaps and solutions to Manager
Job Other Benifits:
- Mobile bill,Gratuity
- Festival Bonus: 2
Leave Encashment
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Male and Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: IT & Telecommunication
