Assistant Manager, Service Operations (TechBO & BPM)

Job Description

Title: Assistant Manager, Service Operations (TechBO & BPM)

Company Name: bKash Ltd.

Vacancy: 1

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Science (BSc) in CSE, EEE, IT

Experience Requirements:
∎ 4 to 6 year(s)
∎ The applicants should have experience in the following area(s): Business Process, Process Automation
∎ The applicants should have experience in the following business area(s): Banks, Investment/Merchant Banking, IT Enabled Service, Telecommunication

Job Responsibilities:
∎ Identify new approaches and solutions to operational issues addressed through analysis of processes
∎ Prepare operational process documentation/workflows
∎ Collect and prepare documents of operational requirements for project and process improvement/automation efforts
∎ Facilitate process workflow model in order to collaborate on process improvements, automation capabilities, clearly & define end-to-end use cases
∎ Conduct assessments for optimization against the process activities to highlight areas of improvement or concerns
∎ Identify issues and risk areas
∎ Bring inconsistencies and challenges to the attention of management
∎ Participate in the problem resolution
∎ Track major incident management processes and ensure adherence to the process and escalation requirements within the various support and delivery areas
∎ Maintain a complete understanding of and adheres to all IT policies and processes.

Additional Requirements:
∎ Demonstrated ability to multi-task, work under pressure, think analytically, and communicate effectively.
∎ Ability to adapt and stretch capabilities and skills to meet the business needs of a fast-growing MFS.
∎ Strong experience in analyzing Operational processes within a service-based organization.
∎ Strong analytical and process mapping skills.
∎ Familiar with standard application development methodologies.
∎ Strong proficiency with Microsoft Visio.

Salary: Negotiable

Job Source: Online Job Posting.

Application Deadline: 12 Dec 2021

Company Information:
∎ 30 Nov 2021
∎ bKash Ltd.
∎ Address : Shadhinata Tower, 1, Bir Sreshtha Shaheed Jahangir Gate, Dhaka Cantonment, Dhaka-1206
∎ Web :
∎ Business : Mobile financial service

Category: IT/Telecommunication

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