Job Description
Title: Assistant Manager-IT
Company Name: ShopUp
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Masters / Bachelor in EEE/CSE/IT/ECE/ETE
∎ Certifications and training on CCNA / CCNP, MCSA, AZ-104, RHCSA, RHCE, CEH would be added advantage
Job Responsibilities:
∎ Manage & monitor infrastructure resource utilization and performance, improving the efficiency of existing systems, and ensuring 24x7 service availability
∎ Design, planning and Implement network solutions for new offices and improving the efficiency of current networks
∎ Lead and manage large-scale IT projects, overseeing the deployment of IT infrastructures across diverse technologies, while also strategizing and implementing new IT services, including vendor evaluation for cost optimization and service quality enhancement
∎ Demonstrate expertise in the utilization of a diverse set of monitoring tools, including but not limited to Zabbix, Wazuh, Grafana, Cacti, Nagios, and other industry-relevant solutions, to ensure comprehensive system performance monitoring and security management
∎ Responsible for managing, configuring and maintaining the windows and Linux servers which may include but not limited to Active Directory, DHCP server etc. in the environment of Hyper-V, VMware ESXi.
∎ Manage and ensure day-to-day operations including installation, configuration, maintenance and access management of Microsoft Intune, MS Teams, G-suite, Slack, IT Helpdesk Service, Internal Applications and CRM Agents.
∎ Manage, configure, backup & restore Servers, Firewalls, Routers, Switches & APs
∎ Manage and maintain network security infrastructure, including VPN, firewalls, web protocols, and email security, while also overseeing the development and implementation of Standard Operating Procedures (SOPs) for network security
∎ Perform cyberattack simulations to identify vulnerabilities within the existing system architecture
∎ Perform thorough analysis to identify current and potential problems, propose effective solutions, and evaluate contemporary technologies to meet management needs, selecting the most suitable solutions.
∎ Supervise IT support team and ensure of PC Assembling & Troubleshooting, Access control system, IP Camera, Surveillance system, PABX etc.
∎ Work in a dynamic environment and manage aggressive timelines of business/operational requirements
∎ Manage vendors and maintain effective communication with, peers, and clients in support of assigned projects and tasks
∎ Collaborate with business stakeholders & operation team leads to meet the business goals
∎ Maintain the ITSM software and responsible for smooth operation and any required improvement
Additional Requirements:
∎ Age at least 25 years
∎ 5 to 8 year(s)
∎ In-depth knowledge of infrastructure design and implementation using enterprise hardware and systems
∎ Good knowledge of network and security protocols
∎ Must be technically sound in diagnosing, troubleshooting, and resolving problems related to infrastructure and services
∎ Excellent analytical, team management and problem-solving skills
∎ Expertise in implementing, configuring, and testing IT service and solutions
∎ Good understanding of ITIL and ITSM framework
∎ Ability to work in a team as a team player as well as leader
∎ Excellent verbal and written communication skills
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 20 Dec 2023
Company Information:
∎ 14 Dec 2023
∎ ShopUp
∎ Address : SKS TOWER (4th Floor) VIP Road , Mohakhali, 1206 Dhaka
∎ Business : ShopUp works with a mission of enabling SMEs in Bangladesh with technology. We help online sellers & neighborhood retailers to build, manage and grow their businesses by providing easy access to B2B sourcing, last-mile logistics, digital credit, and business management solutions.
Category: IT/Telecommunication
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