Job Description

Title: Operation Manager

Company Name: ShopUp

Vacancy: --

Age: 25 to 40 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Manufacturing (FMCG), Tobacco, E-commerce

• Bachelor of Business Administration (BBA)

• At least 2 years
• The applicants should have experience in the following business area(s): Telecommunication, Manufacturing (FMCG), Tobacco, E-commerce

• Age 25 to 40 years

• 2-3 years of hands-on experience in distribution sales & operations and relevant fields.

• Experience in the FMCG, tobacco, or telecom industry is preferable.

• Building close working relationships with a diverse range of partners and managing a large team.

• Good command on MS office, Google workspace.

• Excellent coordination skills across cross-functional teams. 

Role Overview

The Operations Manager (OM) is responsible for overseeing a defined portfolio of Distribution Businesses (DBs) and ensuring smooth, complaint, and profitable day-to-day operations. Distribution Managers report directly to the OM, and the role serves as a critical bridge between DB-level execution and central management.

The core accountability of this role is the safeguarding of company assets, including working capital, inventory, and cash, while driving disciplined sales execution, operational excellence, and sustainable growth. The OM is expected to ensure a justified Return on Investment (ROI), with a benchmark target of 18-20% or higher.

Major Responsibilities

1. Sales & Operational Execution

• Oversee daily sales performance across assigned DBs to ensure target achievement.

• Manage end-to-end operations, including product outward, sales entry, and reconciliation.

• Ensure strict SLA adherence, particularly for on-time deposits, product movements, and system updates.

2. Financial & Asset Safeguarding

• Protect and manage working capital, inventory, and cash with zero tolerance for leakage.

• Ensure disciplined cash-flow management and accurate financial reconciliation.

• Monitor and ensure ROI assurance, maintaining a minimum return of 18-20% on deployed capital.

3. System & Process Compliance

• Supervise accurate and timely usage of the company DMS system.

• Ensure all transactions and movements are properly recorded and auditable.

• Enforce compliance with internal controls, SOPs, and audit requirements.

4. Anchor & Stakeholder Management

• Act as the primary operational point of contact for anchor partners.

• Ensure timely communication, issue resolution, and service alignment with anchors.

5. People Management & Capability Building

• Lead and manage DBMs and DSOs, ensuring clear accountability & governance.

• Support right hiring, onboarding, and performance management in coordination with HR.

• Drive continuous training, coaching, and capability development for field teams.

6. Field Governance & On-Demand Presence

• Conduct on-demand field visits as required, including but not limited to:

• HOTO (Hand Over / Take Over) of DBs

• Audit support and compliance verification

• New DB house opening

• DB house closure execution

• Resolution of critical operational, financial, or people-related issues

• Ensure all field activities are properly documented and aligned with company policy.

7. Risk Management & Governance

• Proactively identify operational, financial, and compliance risks.

• Implement corrective and preventive actions to avoid loss, fraud, or service disruption.

• Uphold ethical standards and enforce zero tolerance for policy violations.

8. Perform any other tasks assigned by the leadership team or management, as per the business requirements.

• Provident fund,Mobile bill,T/A,Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2