Assistant Manager (Customer Care)
Job Description
Title: Assistant Manager (Customer Care)
Company Name: Retail Solution
Vacancy: 03
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ HSC/Bachelor degree in any discipline
∎ Students of Private Universities are welcome to apply as well
∎ Skills Required: Appointment Setting, Cold Calling, Telemarketing
Experience Requirements:
∎ 1 to 3 year(s)
Job Responsibilities:
∎ Provide excellent customer service to enhance customer's experience.
∎ Respond to customer inquiries via online messages and over the phone.
∎ Initiate sale, process the sale, follow up.
∎ Provide after-sales support to gather important feedback from customers.
∎ Establish, make phone calls to targeted customers, assess and qualify for sales development.
∎ Answering customer queries through various social media platforms.
∎ Arrange sales appointments and create sales opportunity.
∎ Identify and assess customers' needs to achieve satisfaction.
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication.
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits.
∎ Service to ensure understanding on customer's requirements.
∎ Strong communication skills along with active listening.
∎ Basic knowledge in Microsoft Office and basic computing.
∎ Experienced in sales and marketing or customer service is a plus.
Additional Requirements:
∎ Age 18 to 20 years
∎ Only females are allowed to apply
∎ Good knowledge of relevant computer programs and telephone systems.
∎ Ability to learn about products and services and explain them to customers.
∎ MS Word & Excel.
∎ Excellent communication and interpersonal skills.
∎ Cool-tempered and able to handle rejection
Salary: Tk. 12000 - 22000 (Monthly)
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Mobile Bill, Convenes Bill Salary Review: Yearly Festival Bonus: 2
∎ Target fulfilling Bonus.
∎ Attendance Bonus.
∎ Eid Festival Bonus after a (6 months probation period).
∎ Lunch Facility: Partially Subsidize
∎ Unlimited Tea and Coffee. Snacks
∎ Yearly Team Outing.
∎ Special Day celebration.
∎ Scope of becoming team leader.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 28 Nov 2022
Company Information:
∎ 29 Oct 2022
∎ Retail Solution
∎ Address : Razzak Plaza (5th Floor), 2/1 Eskaton Road, Moghbazar, Dhaka-1217
∎ Web : https://retailsolution.com.bd
Category: Customer Support/Call Centre
: Web: https://retailsolution.com.bd
Source: bdjobs.com
Deadline Expired on 28th Nov 2022
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