Job Description
Title: Aftersales, Executive
Company Name: vivo Bangladesh (Head Office)
Vacancy: 1
Location: Dhaka
Salary: Negotiable
Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Telecommunication
Published: 1 Apr 2024
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ IdenƟfy customers' needs, clarify information and provide solutions and/or alternaƟves.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informaƟve manner, in keeping with the brand's voice and tone
∎ Respond to customer inquiries on our Facebook and social media plaƞorms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large amounts of inbound and outbound calls in a Ɵmely manner.
∎ Prepare & submit a daily report on incoming and outgoing call
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
∎ Survey on selected handset models and provide the report as per requirement from factory
∎ SuggesƟng to customer's problems/product appearances/major complaints and providing qualityfeedback issues through CRM (Customer RelaƟonship Management) system
∎ Submit Customer feedback report to the factory (Head Quarter) through an online quesƟonnaire.
∎ IdenƟfy customers' needs, clarify information and provide solutions and/or alternaƟves.
∎ Quick response to customer inquiries and requests.
∎ Communicate with customers in an informaƟve manner, in keeping with the brand's voice and tone
∎ Respond to customer inquiries on our Facebook and social media plaƞorms on a regular basis.
∎ Keep records of all conversations in the database in a comprehensive way
∎ Manage large amounts of inbound and outbound calls in a Ɵmely manner.
∎ Prepare & submit a daily report on incoming and outgoing call
∎ Deliver extraordinary customer care by responding to questions concerning customer concerns
∎ Consult with Customers while they share their handset problems through the vivo Feedback APP and provide a proper solution
∎ Survey on selected handset models and provide the report as per requirement from factory
∎ SuggesƟng to customer's problems/product appearances/major complaints and providing qualityfeedback issues through CRM (Customer RelaƟonship Management) system
∎ Submit Customer feedback report to the factory (Head Quarter) through an online quesƟonnaire.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ vivo Bangladesh (Head Office)
∎ 9th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
Address::
∎ 9th Floor, Tower # A, 144-Police Plaza Concord, Gulshan-1, Dhaka-1212.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 1 May 2024
Category: Customer Support/Call Centre
