Job Description
Title: Customer Relation Manager
Company Name: ChefOnline
Vacancy: 1
Age: at least 28 years
Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience:
∎ At least 5 years
Published: 29 Mar 2024
Education:
∎ BBA/MBA from a reputed university (Preferably Major in Marketing and Minor in HR)
∎ Candidates with a Foreign University Degree and/or O-level/A-level background will get a preference.
∎ Candidate must have exceptional business communication skills (Equivalent to IELTS 7.5 or above) and a customer-oriented attitude.
∎ BBA/MBA from a reputed university (Preferably Major in Marketing and Minor in HR)
∎ Candidates with a Foreign University Degree and/or O-level/A-level background will get a preference.
∎ Candidate must have exceptional business communication skills (Equivalent to IELTS 7.5 or above) and a customer-oriented attitude.
Requirements:
Additional Requirements:
∎ Age at least 28 years
∎ Minimum three years of experience in customer service and administrative roles.
∎ Strong organisational and time-management abilities.
∎ Excellent writing and typing skills.
∎ Minimum three years of experience in customer service and administrative roles.
∎ Strong organisational and time-management abilities.
∎ Excellent writing and typing skills.
Responsibilities & Context:
∎ Develop strategies to enhance customer satisfaction and loyalty. This may include analysing customer feedback, resolving customer issues, and improving the overall customer service process.
∎ Establish effective communication between the customer service team and customers across multiple channels (phone, email, social media, web chat and review).
∎ Handle customer inquiries and complaints, providing solutions promptly.
∎ Ensuring high-quality customer support and effective issue resolution.
∎ Develop and maintain strong relationships with customers through excellent service and communication.
∎ Monitor and report on customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement.
∎ We are seeking a customer relations manager to manage and oversee our Customer Relations departments.
∎ Develop strategies to enhance customer satisfaction and loyalty. This may include analysing customer feedback, resolving customer issues, and improving the overall customer service process.
∎ Establish effective communication between the customer service team and customers across multiple channels (phone, email, social media, web chat and review).
∎ Handle customer inquiries and complaints, providing solutions promptly.
∎ Ensuring high-quality customer support and effective issue resolution.
∎ Develop and maintain strong relationships with customers through excellent service and communication.
∎ Monitor and report on customer service metrics, such as response times, resolution rates, and customer satisfaction scores, to identify areas for improvement.
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Office Days: Monday to Friday
∎ Days Off: Saturday & Sunday
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (GULSHAN 1)
Read Before Apply: Please do not apply if you do not meet the requirements.
Company Information:
∎ ChefOnline
∎ 21/A Navana Tower, 45 Gulshan South C/A, Circle-1
Address::
∎ 21/A Navana Tower, 45 Gulshan South C/A, Circle-1
Application Deadline: 28 Apr 2024
Category: Customer Support/Call Centre
