Customer Support Executive
Job Description
Title: Customer Support Executive
Company Name: ChefOnline
Vacancy: 2
Age: 26 to 38 years
Location: Dhaka (GULSHAN 1)
Salary: Negotiable
Experience:
∎ 5 to 7 years
∎ The applicants should have experience in the following business area(s):Software Company, E-commerce
Published: 29 Aug 2024
Education:
∎ Bachelor in Engineering (BEngg) in Computer Science & Engineering, Masters in Engineering (MEngg) in Computer Science & Engineering
Requirements:
Additional Requirements:
∎ Age 26 to 38 years
∎ The candidate must be an excellent communicator in written and spoken English to a minimum level which is equivalent to IELTS 7.0
Responsibilities & Context:
∎ Provide technical and non-technical support to our customers.
∎ Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Provide prompt and accurate feedback to customers.
∎ Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.
∎ Provide comprehensive training to customers on products and services, ensuring they have a clear understanding of the features, benefits, and usage of each offering.
∎ Regularly assess the performance of team members against set KPIs and objectives.
∎ Provide constructive feedback, and implement development plans to address performance gaps and enhance skills.
∎ ChefOnline is a UK-based National Online Food Ordering Portal for restaurants and takeaways across the UK. We seek an enthusiastic Customer Support Executive to provide enterprise-level support.
∎ Provide technical and non-technical support to our customers.
∎ Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Provide prompt and accurate feedback to customers.
∎ Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams.
∎ Provide comprehensive training to customers on products and services, ensuring they have a clear understanding of the features, benefits, and usage of each offering.
∎ Regularly assess the performance of team members against set KPIs and objectives.
∎ Provide constructive feedback, and implement development plans to address performance gaps and enhance skills.
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Night Shift- 7:00pm-6:00am
∎ Weekly-4 days (roster wise)
∎ 3 days weekend as per rota
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (GULSHAN 1)
Company Information:
∎ ChefOnline
∎ 21/A Navana Tower, 45 Gulshan South C/A, Circle-1
∎ Founded in 2014, Le Chef Plc is a new public limited company formed as a re-registration of Le Chef Ltd T/A Chef Online on 5 February 2016 in UK.
Address::
∎ 21/A Navana Tower, 45 Gulshan South C/A, Circle-1
∎ Founded in 2014, Le Chef Plc is a new public limited company formed as a re-registration of Le Chef Ltd T/A Chef Online on 5 February 2016 in UK.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Sep 2024
Category: IT/Telecommunication
