Executive-NOC Support (ISP)

Job Description

Title: Executive-NOC Support (ISP)

Company Name: Manor IT Limited

Vacancy: 15

Age: At most 40 years

Job Location: Sylhet, Sylhet (Sylhet Sadar)

Salary: Negotiable

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): ISP

• Bachelor of Science (BSc) in Computer Science Engineering
• Bachelor of Science (BSc) in Information Technology
• Bachelor of Science (BSc) in Telecommunication
• Masters in Engineering (MEngg) in Computer Science & Engineering
• Bachelor of Science (BSc) in Electronics and Telecommunication Engineering

• At least 1 year
• The applicants should have experience in the following business area(s): ISP

• Age At most 40 years

• Experience in IT department of a reputed organization will be preferred.

• OLT and ONU Configuration

• Switches/Routers (Mikrotik, Cisco, Huawei, Arista, Bdcom)

• Network Monitoring Tools (The Dude, LibreNMS, MRTG)

• Ability to work under pressure meeting deadlines.

About the Company:

Manor IT Limited is a dynamic technology company and a sister concern of the renowned Manor Group of Industries. The Manor Group has a diversified portfolio with several successful sister concerns, including OFS Cables, Divine IT, and Manor ISP, delivering excellence in manufacturing, IT solutions, internet services, and digital innovation. At Manor IT Limited, we specialize in OTTs platforms, cloud services, and digital marketing.

What We Look For:

We are looking for a proactive and technically skilled ISP NOC Support Engineer with hands-on experience in network operations, routing, switching, and fiber network technologies. The ideal candidate should have strong troubleshooting abilities, be able to monitor and maintain network performance, and respond effectively to technical issues. Good communication skills, a customer-focused mindset, and the ability to work under pressure in a fast-paced environment are essential for this role.

Job Responsibilities:

• Configure and manage Routers, Switches, Mikrotik, and OLT devices.

• Perform Mikrotik configurations including VLAN, BGP, filter rules, IP addressing, PPPoE, NAT, and Queue Management.

• Configure and maintain OLT devices for EPON and GPON networks.

• Work with enterprise-grade switches such as Cisco Nexus, Huawei, Arista, and BDCOM.

• Monitor network performance and availability using tools such as The Dude, LibreNMS, MRTG, and other NMS platforms.

• Provide technical support to MAC and Bandwidth clients and ensure timely issue resolution.

• Respond to support calls, trouble tickets, and network incidents efficiently.

• Troubleshoot network outages, connectivity issues, and performance-related problems.

• Coordinate with field technicians for new link deployments, maintenance activities, and fault resolution.

• Collaborate closely with NOC, Core Network, and Technical Teams to maintain network stability and service quality.

• Maintain accurate documentation of network configurations, incidents, and troubleshooting procedures.

• Escalate critical issues appropriately and ensure proper follow-up until resolution.

• Demonstrate proactive problem-solving abilities and perform effectively under pressure while meeting service-level targets.